Customer ReviewsforSangera Buick, Inc.

Service advisors are useless (John and Maria) as they don’t have any knowledge whatsoever about their own products, much more try to get technical advice or explanations of what is wrong with your car. They pale in comparison with real service advisors from Honda, Toyota and BMW. The service advisors are so incompetent. There is one instance wherein I ordered a replacement hood strut support thru this service advisor, the advisor placed an order since it was not in stock and I paid for it. ONE YEAR LATER the part was delivered to my house with a letter saying that nobody claimed the part! Wow, nice job service supervisor telling your customer that the part arrived a year ago ready for installation! Nobody called me and obviously I forgot about it! I can enumerate several additional instances of incompetence (i.e loose wheel lug nuts, not informing customer that brake pads are almost gone during inspection which caused the rotors to get damaged, door handle broken…to name a few). These service supervisor/advisors also are elitists who discriminate against middle class workers who own old vehicles. They treat rich people owning newer models totally different, very obvious and you can tell and probably they don’t even care. I’ve bought my benz from Sangera in 2007 and had all the services done there, and I can truly say that the service wasn’t that great back then and it even degraded to the worst of its kind the past few years! This is the worst service I have experienced in my 35 years of owning vehicles.