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          Jim Manning Dodge, Inc. has 1 locations, listed below.

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            Business ProfileforJim Manning Dodge, Inc.

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/25/1997

            Years in Business: 64

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            3/4/1996
            Years in Business:
            64
            Business Started:
            1/1/1960
            Business Incorporated:
            10/1/1974
            Accredited Since:
            7/25/1997
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 07343 for this business, issued by DMV - Occupational Licensing Branch. The expiration date of this license is 2/28/2025.

            These agencies may include:

            DMV - Occupational Licensing Branch

            PO Box 932342

            Sacramento CA 94232

            (916) 229-3127

            http://www.dca.ca.gov

            BBB records show a license number of 45048 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 11/30/2024.

            These agencies may include:

            Bureau of Automotive Repair

            10949 N Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.autorepair.ca.gov

            BBB records show a license number of 45048 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 11/30/2024.

            These agencies may include:

            Bureau of Automotive Repair

            10949 N Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.autorepair.ca.gov

            Type of Entity:
            Corporation
            Alternate Business Name
            • Jim Manning Dodge-Chrysler-Jeep-Eagle
            Business Management
            • Mr. Jim Manning, Owner
            • Mr. James Manning Jr., Sales Manager
            Contact Information

            Principal

            • Mr. Jim Manning, Owner

            Customer Contact

            • Mr. James Manning Jr., Sales Manager
            Additional Contact Information

            Fax Numbers

            • (559) 591-8663
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/09/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            On the morning of August 4th, 2022, I dropped off my Father in law's 2011 Dodge Journey at the Jim Manning service department. Spoke with the service manager about certain issues with the vehicle. after all paperwork was settle, the service manager stated that they would call with updates. After a week, we decided to call and find out any info. They gave us the "run around" stating they've done a few tests and told us they would call us back. Three weeks later, we called again and they stated they needed our permission to "open up" the engine compartment, possibly needs a new head or to machine the existing head. In turn, we gave them permission and agin told us they would update us. September 8th, 2022 we decided to call yet again after not hearing anything from them, This time my Father in law made the phone call. They stated that "warranty work does not pay the bills". My father in law told them to give us the car back so we could take our business else where and in turn, they stated, other dealerships won't want your business cause its all warranty work and know one wants to work on that". Also stating "it'll only take longer'. September 9th, 2022 I decided to call the dealership and ask for our car back. Service manager began to tell me that everything is being taken care of and to give him another week. Also stated that all of the parts have been in stock this whole time with the exception of the head itself. The head would cost too much to repair, so I figured they would just replace the head like they originally stated a few weeks ago. We would like a resolution ASAP! Either give us our vehicle back with no deductible, or just repair our vehicle and will gladly pay the deductible of $100! This has been a real inconvenience for my family and would like this to be resolved. It has been well over a month!
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Courtney S

            1 star

            07/10/2021

            If I could give this place no stars I would. I called last week and left a message and no one called me back. I called Friday and spoke to Manual. I told him I was driving all the way from Roseville and wanted to drive up Saturday morning to buy a Pacifica Hybrid. He told me to pick out which color I wanted because he didn't have any technicians working on the weekends, so he would get it all ready and prepped for me that evening. Then I text Manual shortly afterwards asking is they're doing trade-ins, and he said no. We decided to go out of our way to sell our vehicle private party, and still come up to purchase the vehicle. Saturday morning we get there around 11, and Manual had the Pacifica all cleaned up ready for us to test drive it. We test drove it and everything was fine. He had customers and recommended we grab lunch and he would call us once he was done with his current customers. Manual calls us an hour and a half later to tell us that we can't take the vehicle home today because there is a recall on it. He said he could do the paperwork, but we would have to come back some time next week to pick it up. We told him we don't have that kind of time to drive another 4 hours to pick it up. My husband got the day off today so we could get it today. We drove back to the dealership to talk to Jim Manning and he was making up every excuse in the book why it wasn't his or Manuals fault. Jim said he was the one who grabbed the vehicle for us last night to get the inspection done and detail. They have sold many of these the last two weeks, they clearly knew, and they didn't bother calling or texting us. They wouldn't do anything to accommodate odate our time, and Jim told us to have a good day and walked away. Very unprofessional, and also, if there is a safety recall on the vehicle like they claim, then it is a major violation of federal law for us to test drive it. They put me and my husbands life in danger for a vehicle they didn't intend to sell us today, what sense does that make?

            Local BBB

            BBB Serving Central California & Inland Empire Counties

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