Customer ReviewsforThe Mission Inn Hotel & Spa

They cancelled our reservation while we were in line to check in and then LIED to us and said that "Expedia" cancelled it. Nice try. We didn't book through Expedia. We booked through Hotels.com, and according to Hotels.com, they didn't cancel ANYTHING. The whole interaction (where we stayed in the lobby going back and forth between the front desk and Hotels.com for 45 minutes) was incredibly frustrating. We booked weeks before for my sister and I to celebrate our mom's birthday with her and at one point were in tears at the front desk while they heartlessly told us we had no reservation and would have to contact our booking agency. Our booking agency was incredibly apologetic and offered to get us another room, which we didn't want. When we went to the front desk to try to get a room directly through them we were finally given the real answer--there were no rooms available. Cool. So someone came and offered them full price for a room and they just axed our reservation like we're nothing. And after all of that, being lied to and put through the wringer and missing our dinner reservation, we got nothing but a blank stare and "I apologize" from the guy at the desk who acted like this was no big deal at all. They didn't even offer to refund us for the parking fee. It was such a gross experience.A quick ****** revealed that this is apparently common practice. Mission Inn seems to be systematically cancelling reservations made through third-parties and giving those rooms to people who book through their own website or in-person.

Predatory nickel and diming, trashy rooms and loud music all through the night. Completely overpriced and clearly riding on the coattails of an old reputation. This place is a historical landmark and surely survives on gimmick alone. The A/C didn't work and no one did anything. The room was 300$ and the only things that were included were two small bottles of water and basic toiletries. Tacky decor and extremely unprofessional service. If this place had a more reasonable price point it wouldn't feel so evil but when you pay 13$ for a single room service waffle and have to pay 4$ to add blueberries on top of the 5$ delivery fee and tip it's hard to think of another word. I'm completely stunned that they are allowed to get away with the service and amenities they provide at the exorbitant prices they ask for. Spending my anniversary here was an embarrassing and expensive mistake.

What a horrible experience! I previously lived in Riverside where I served on the BOD for Riverside Chamber, frequently saw Duane and Kelly at City Council meetings ect. I'm shocked at the terrible service I've received from the Mission Inn. Tonight I phoned to book two adjoining suites, there was no hold music or announcement regarding the wait time (call was at 7:35pm). after holding for several minutes with radio silence I hung up and phoned back, this time I pressed zero for the front desk who explained the reservations people were out until 8pm and I should phone back then. I told her that was not the expected service level and then she simply told me it didn't matter and proceeded to hang the phone up. I'm truly shocked at the shamefully terrible level of service and regret Kelly and Duane no longer seem to be interested in their little money maker.

Stayed here for a night for our daughters graduation. Needed to be up early and there was a Party with DJ outside our room. Called to ask when it would be ending at 10:00 pm, was told it goes until midnight. The best they could offer us were ear plugs. Like seriously who plans something like that when guests are trying to sleep. Poor planning and at the very minimum tell your guests what’s going on so they have an option to move or go elsewhere. Nice pretty hotel, not the best by any means and would not recommend if you want to rest or have to get up early. They seriously don’t care about the guests.

On July 13th, after a very long day of driving 7 hours through heavy traffic, we stopped for the night in Riverside to stay at what my associate remembered as being a "fabulous place"....The Mission Inn. We checked in w/2 separate rooms under 2 names but billed to 1 credit card...that of my associate. The rooms were charged at: $347.00 & $ 338.45 respectively. My associate had a room on the 3rd floor & I was on the 2nd. We were both exhausted but decided to go for dinner in the lobby before we turned in for the night where we also spent a good deal of money...the waiter completely mixing up the bills at the end of the evening and then joking with us that he'd "had too much tequila" earlier. Okay....leave it at that. We both went to our rooms for the night. The noise of traffic on my side of the building was hideous...but okay...I just needed a hot bath & sleep, & I shut the curtains as much as they were allowed to be shut. After checking my business emails and closing for the night, I went to run a bath....much needed for the difficult day we'd just had. NO HOT WATER! I let it run for awhile hoping it would heat up...but nothing, NO HOT WATER all night long! Then...as I got into bed...a loud & drunk couple stopped at my door & tried to get in....over & over they tried the key card & door....until finally they made it to the NEXT door & went inside. From there on the night only got worse. They proceeded to have sex loudly for hours, their bed right at the wall where my bed was. What a NIGHTMARE! No reading, no sleep, no hot bath...NO WORKING PHONE by the bed. Again this is a $350.00/night room folks! I used my cell to complain to the front desk & spoke again w/them in the am. I made several complaints. At first the room as credited back....then the charges were put back on. I'm disgusted! People need to know how the Mission Inn is now being run. The guests are certainly no longer a priority in any way shape of form. BE CAREFUL! Absolutely hideous treatment!

Attn Malooth Room 381 lock of the window was not working 11:44PM housekeeping came & they said there is nothing He can do because engineer comes tomorrow Justin assisted me & found a temporary solution November 10 transfer me to room which is an upgrade but it was only for that day. Room 335 Then they transfer me again. I moved twice upon my arrival and no one assisted us with our baggage. Reception guy told me to wait for Cassandra at 10:40AM 11/11/2021 waited almost 30 minutes. Reception said she was in the restroom but she never apologized when I complained Cassandra is not a happy manager. She does not know how to render excellent customer service. Wow! Amazed to see so much insensitivity! Hopefully one day she does not go through what I went. What we sow we reap. Cassandra, needs to learn to find solutions & make customers stay enjoyable She is not a happy lady.