Business ProfileforPrecision Door Service

In 12/2023 salesman *****, showed me a garage door. Discussed paying extra for tinted windows and decorative hardware. He calculated total cost of door, labor install, which totaled $2,699. He forgot to add tint and hardware to the precision. The installers came and installed a plain white garage door. As soon as I got home from work, I called ***** and told him the garage door is not what I ordered. He promised to look into the matter - he has never called me back and would not answer my calls. I called the office and they said I received what he ordered. I told them with plenty of calls that it is not what I ordered. Precision continued to ignore the situation. I asked for a receipt with itemized charges to justify the cost, they sent me a receipt with just total cost. I was then given **** a supervisors phone number after several calls. Once I spoke with ****, the supervisor, he said he would take care of the situation. After 2 more weeks of excuses **** stopped taking my calls.I believe I was charged for decorative hardware and window tinting that I did not receive, which I ordered and paid for. Precision continues to ignore the situation and I am not happy with the finished product of my order. Invoice date: 12-16-2023 Technician: ***************************** Work order#: ******* Invoice#: ******** Contractor #: ****** Thank you for your time,******************************