Business ProfileforThe Pc Connect Store

This is a very simple dispute. Through the merchants web site, I purchased H&R Block tax software from seller in January 2024. The full $40 was charged to my Mastercard. The seller emailed me a link to download the software directly from H&R Block but never provided me with a license / authorization code to activate the product. I gave them numerous opportunities to provide the proper license but they never did. Thus, I received nothing of value since the product could not be opened or used.Before filing this dispute, I immediately contacted the seller for the product license code but they were totally unresponsive to my emails, phone messages, and web site messages. After more than 3 weeks of trying to resolve the issue, I was forced to buy the same tax software from another vendor. At time of my original order, seller stated on their web page they would email me the authentication (product) code to activate the software within 24 hours of payment. This never happened. I have to conclude this business is a scam and had no intention of selling legal software to consumers. I would like a full refund to reimburse me for the sellers failure to deliver a usable product as advertised.