Business ProfileforLee's Air, Plumbing, & Heating

In August 2022, *************** installed new duct work and a HVAC unit in our home. The system was manufactured directly by *****, using parts they sourced. This installation service was good and the system seemed to work well. We are also involved in the Membership program that provided for biannual system tune-*** and other services. Two weeks ago the blower stopped working on the system, and we reported that on Sunday, March 3, 2024. A technician came the following day and inspected the system. He noted that the blower motor, blower motor control unit, and air purification system had a surge and were not burnt out. The 3 items required replacement. He stated that parts were not in stock, but he was speaking with the supplier and stated that it take a week to get them in. While I was not happy that neither ***** nor their supplier maintained a stock of parts that they SOURCED for their own PRODUCTS, I trusted that this would be dealt within the stated timelines. Note: the technician was excellent. There is NO complaint about him.On Tuesday, I called and asked for an update since the week had expired. I stated that I had not heard anything. I was extremely disappointed that ***** could not support a system they manufactured less than 2 years ago (August 2022). I was told that dispatch would be notified and someone would get in touch with me for an update. I didn't hear anything, so I called back yesterday and expressed my extreme dissatisfaction with *****. As of this morning, 3/15/2024, I have not heard anything and suspect it will be over 2 weeks before parts are received and repairs are completed.It's obvious that ***** and their suppliers maintain inadequate supplies of parts for their systems, probably to lower their own inventory costs. The *** for parts is probably *****, which makes this philosophy predatory for the consumer, because the consumer bear the brunt of any issues. If this were summer, this would be utterly catastrophic for my family.