Business ProfileforPop Top Heaven, Inc.

I purchased a 2002 Volkswagen EuroVan for $42,700 from Pop Top Heaven (PTH) of Yucaipa in Sept. 2020, paying an additional amount for PTH's 'Premium Package' which was to include reconditioning of the van and their 2 year/24,000 mile powertrain service contract (warranty). The original estimated delivery date was delayed and I took delivery in June 2021. At that time a one-year service contract with PTH's chosen service company was provided and I was informed that PTH could only purchase the contract in a one-year increment and it was suggested that I contact PTH one month prior to the expiry as a reminder re: renewal. Upon doing so, I was informed that to PTH's surprise, the contracted service company was no longer allowing them to renew contracts for vehicles over 10 years old and that PTH was sending me a check for $1,350, originally stating that they were providing 75% of the value for the remaining time they had offered. In discussing this with a company rep, I noted that this made no sense and that I bought the vehicle and the Premium Package from PTH so I could have some peace of mind. The next time the rep got back to me, it was to say that the $1,350 was the amount that PTH would have paid for a contract renewal (NOTE: the contract expired 6/30/22 and denotes a $2,723 price tag). To make matters worse, I was advised that I probably could not find another contract to cover the vehicle. I have only put 8,000 additional miles on the van. Discussion with a Volkswagen dealership in my area suggests that service contracts for a 2002 EuroVan with my van's mileage exist, but not for $1,350. PTH may have run into an unforeseen issue w/ their service contractor of choice, but that doesn't relieve PTH of their contractual obligations to their customers. I have not cashed the check and will happily return it. PTH needs to provide me with an additional year of service contract/warranty for the vehicle or they are in breach of contract. Full documentation is avail.