Business ProfileforForeign Auto Tech

To: Foreign ******************** Foreign Auto Tech ******************************************************** From: ******************************* Date: December 28, 2023 Subject: Continued Failure to Repair 2012 XJL Jaguar "I am writing to express my profound frustration and disappointment about the persistent issue with the misfiring cylinders in my 2012 XJL Jaguar. Despite numerous attempts and third-party maintenance under warranty involvement, the problem has remained unresolved for six months. The repairs have not been effectively executed, which is unacceptable.""As a loyal customer of ********************** Tech Auto, I have trusted your expertise six times now and expected a prompt and efficient resolution to the recurring issues with my car. However, the fact that the misfiring cylinders in the specific area of the 1, 3, 5, and 7 cylinders were not diagnosed and fixed is wholly unacceptable. It is also unacceptable to send a car out of your shop with no oil or gas spilling from the fuel pump, parts removed, and not reinstalled in the back of my trunk, which has been photo-documented. The vehicle has had to be towed back to your establishment six times now. After reaching out to you and not hearing from your organization for weeks, it is frustrating to call to get updates and find out the vehicle's status."I have exhausted all my services under the third-party maintenance warranty. In addition, I have paid an extra $1,600 to a mechanic for various services, including parts replacement and diagnostics, to rectify a persistent problem with my vehicle. Moreover, I have also spent an additional $450 on other services to resolve the issue. Despite my efforts, the problem still needs to be resolved, and my vehicle remains unreliable. This situation has caused me significant financial stress. Given this unresolved issue's extended duration, the car shut down after a 70-mile drive and broke down on December 25, 2023, after receiving the vehicle from Foreign Auto Tech, delivered it to my house.