Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          KB Complete Auto Repair has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforKB Complete Auto Repair

            Auto Repair

            At-a-glance

            Customer Reviews

            1.33/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            We are a full service station for all makes and models: import and domestic vehicles. We perform oil changes, brakes, air conditioning, smog, check engine light diagnosis, check overheating, check vehicle starting issue, Free suspension check, Free Brake Inspection, Free Oil Leaks checks, and much more.

            Products & Services

            Oil change, Brake service, Smog service, Diagnostics, A/C service, Tune up, Alignment and much more.

            Business Details

            BBB File Opened:
            3/9/2016
            Years in Business:
            8
            Business Started:
            12/1/2015
            Business Incorporated:
            7/29/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 282197 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 12/31/2024.

            These agencies may include:

            Bureau of Automotive Repair

            10949 N Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.autorepair.ca.gov

            Type of Entity:
            Corporation
            Business Management
            • Ms. Jumana Gulamhussein, CEO
            Contact Information

            Principal

            • Ms. Jumana Gulamhussein, CEO

            Customer Contact

            • Ms. Jumana Gulamhussein, CEO
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/20/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            In February 2022 I took my car to KB Automotive Repair with a coupon to get brakes and rotors. I was told by the manager **** that I could not apply the coupon (and I did not understand why) but the deal he offered was less expensive than having my breaks done at the dealer so I left my car to get breaks and rotors. After I got my car back I heard my breaks squeaking, and grinding so I took the car back. **** asked if I took my car to the car was and I told him not recently but of course I have had my car washed. He said that getting my car wash could have affected the performance of my breaks. I left the car again and picked it up but after a few days I heard my breaks doing the same thing so I called back and one of the mechanics told me to bring the car back and I did. I left the car back again and after I arrived home and I was backing in my garage I could hear a harsh grind. I called the shop but there was no answer so I waited to call back another day. This occurred from February-June 2022. I finally got a whole of someone but was told to drive it for a while because they just put new breaks. I called back and talked to **** and he told me that he will have to put breaks with a higher performance on the car and to bring it back. After this last time I was frustrated having to take the bus to work, get rides from my adult children, and interrupt my work schedule and my children's schedule to get picked up and dropped off. I picked up my car the last time and my breaks were worse than before. I called and asked for **** but was informed he was with a customer and shared with his mechanic the issues I was having. I also let him know that I was going to ask for a refund due to all the issues I was having with my breaks not performing correctly with speaking, grinding, not stopping correctly, and spongy. The mechanic said he would let **** know and have him call me and took my name and number again. **** did not call me back.
            Read More

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            JoAnn V. V

            1 star

            10/07/2022

            1. Rip off of thousands 7,500 2.Mike is salesman/liar 3. Will never go back there and will tell everyone else to stay away. 4. Told Mike five times transmission Needed to be fixed and I didn't trust Mechanic's he knows how to gain your trust then really takes advantage.. Drove my car home and had to get it towed back again. Guess what the transmission not shifting. 2,000 cash to fix more. -0-

            Local BBB

            BBB Serving Central California & Inland Empire Counties

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.