Business ProfileforRiverside Kia

I own a 2015 ****************** I have taken my vehicle to the dealership several times since Sept 16, 2023 about a problem with the Hybrid system. I have been told that there policy does not allow them to request a rental car for a customer until it is approved for repair work. They do not have loaners. They had my car for 21 days and then I had to return it after paying $1,280.00 for a repair that did not fix my problem. They had it for 14 more days and claimed that the problem came from a transmission that was going bad. I sought transmission replacement elsewhere to save money and received my car back Oct 26,2023. I still had the same problem but a better transmission. On Nov 3, 2023 I spoke to my service manager ***************************** and made an appointment for Nov 10, 2023. I had to return my vehicle Nov 8, 2023 because although it will turn on, the vehicle will no longer move. I have provided video evidence to ***** of the constant hybrid warning lights on the dashboard that I have had to deal with since Oct 31, 2023. The policy they have in place will still not allow them to even ask to get me a rental car despite the inconvenience of already having my vehicle under their care for 35 days . I have replaced all that can be replaced everything they told me to and now I believe the only thing left that could be at fault is the Hybrid Battery itself which is the one item that is still under warranty by CA law. I believe if the cost of the battery was coming out of my pocket then it would have been replaced by now but since it isnt they keep having their head technician come in to jiggle wires until it reads that the battery is ok. Im not blaming the service manager or the service department. Im blaming the bad policies that leave customers stranded and only offer quick service if it doesnt cost the company. They have told me they received indications that the hybrid battery was bad. They kept my car until it read the battery is good. My car is not good.