Customer ReviewsforMoss Bros Chrysler Dodge Jeep Ram San Bernardino

I have purchased a 2024 jeep wrangler Willys from them and I was supposed to get a spare keys since I was provided only one key I went once to pick up my spare key it was not available I was promised to get a phone call back from him. No one did even bother to get back to me. I called after a week or so a representative by name to ****. He promised to call and provide some information. It has been three days now and no one has already called.

***********, we appreciate you bringing this matter to our attention, we apologize for any inconvenience you've experienced. I will get your key cut immediately.

Worst customer service collision body repair they damage my 2021 Dodge Charger RT right side skirt when after painting it. They never let you Know when your car ready to pick an expect you already at the location to pick it up.Check the reviews before purchasing at Chrysler of San Bernardino

**********, I'm sorry to hear that you were not satisfied with Moss Bros. ***************** I would like to offer you a compilatory oil change and tire rotation, please see me when you are in need of this service. Thank you.****************************

I came in last month to purchase a car from them and was approved for the vehicle we decided on.They decided to wait a about 3 weeks before telling me I was driving around in car I wasn’t approved for.I’ve never heard of anyone being able to drive off from a dealership and hasn’t been approved by a bank yet to take the vehicle.I was first told I needed to come in and redo the paperwork for the vehicle I was told I was approved for but that wasn’t the case.The only reason they wanted me to come in was because I apparently wasn’t approved for the car that they let me drive off in.I was told I would have to pick another car and take back the car I traded in until they could find me another vehicle that I could be approved for.Before I left I was told by in the morning they would have a answer for me No one called me the next morning I had to call them.When I called no one knows anything of what I’m talking about then all of the sudden theyre working on it and need me to send my paycheck stubs in again and I would also need a co-signer.I was able to do that and was told they were working on getting a Honda Civic. The next morning I was told I was approved for the Honda, I was sent pictures of the car also.I was then informed that all I needed to do was come by the dealership and sign paperwork and I’d be good to go.I drive to the dealership when I get off of work just to find out the car was sold and no one knows what I’m talking about.Now I have to wait most likely until Monday to get my money back and who knows how long for my title because they sent it off to be processed.I don’t even know why my title was sent off if I wasn’t even approved for a car yet.They definitely were not trying to help me get into another car and it would have been nice of them to be honest about everything instead of giving me the runaround.They made me feel as if I was inconveniencing them and didn’t want to deal with me at all.This the worst experience Ive ever had with a car dealership.

Dear BBB, After speaking with our customer, we came to a satisfactory resolution and she is happy.

Hi this is a false statement. I am no where near satisfied. And we have not settled on anything.

They are a scam. I took my vehicle for repairs that warranty covers. I was never updated on the status. They over charged me for repairs that were covered under my warranty , they had me use the Sunbit credit to get them paid and I stuck with the bill. I never got response back from advisors or management . And now I’m seeking to file legal lawsuit for the wrongdoings

I have reached out to 909bboy's email and have not had a response back. Please call me. I am the General Manager and would like to discuss any and all issue you have. Julian V******** ###-###-####

Juliano, thanks for the response . I have called you many times and left voicemail with my info to contact me aswell as left messages with the phone operator and no response from anyone ,no calls or emails from any of your dealership staff or you.

Bought the dream car, salesperson at the time was great and made it easy to buy. However, ever since I did- it has been a nightmare. I have owned mazda, honda, chevrolet, and audi. But buying a jeep grand cherokee was a dream and I totally regret it. I tell everyone I know not to buy Jeep and not to buy specifically from this dealership. The service department is horrible! I have worked in sales and customer service and let me tell you- they are not working up to the Moss Bros. expectations. This company was founded on a great concept- but if they want to keep this look, this service department needs some serious changes. My jeep is now 5 years old. The doors crack and pop so harsh when opening and closing- they quoted me at $800+ to replace the parts of 2 of them. I asked why this was since I have other vehicles, including a truck, that do not do this and are older. Service advisor said it was due to the weight of the doors and the way the jeep was made- the issue is common and our problem to fix. I have had to replace the entire transmission. The sixth gear was not working. They also fixed this- but it took over a month- a few days away from 2 months. The process was not easy, FCA was called, and it was just a bad experience. During COVID and during the holidays- I was left without my vehicle. I have had to replace the antenna. They told me it was due to taking it to the car wash too much. They stated it was a common problem. Now, one good thing out of this was that when I bought it. I was guaranteed free oil changes for life. In the past 5 years, I have had to argue with many advisors who attempt to tell me that I do not have that free service- then when they look into it, they "honor" it. I have asked to see documents or papers on what is needed to stay in the program and how do people get "taken off". No one has this document or information. The only suggestion I get is to keep up with the jeep maintenance and I have always done so. No other dealership has ever worked on my vehicle. So every time I schedule the oil change- I have to mentally prepare to discuss and argue my point. The service department also manipulates their paperwork and that is EXTREMELY concerning. I once again have the check engine light on my vehicle. I took it and signed to be charged the $189 fee, I also noted in my appointment and with the service advisor that I was concerned with the transmission again because of the 5th gear pull this time. After 4 working days, many attempted calls and messages- no one was getting back to me. At one point one of the service advisors said "Oh yeah I see here they are working on it" to which I asked, "What are they working on? I haven't agreed to any work nor I have heard back about what was the problem or the check engine light diagnostic." From there, he followed up with I will have the service advisor call you and never did. So I decided to pick up my vehicle. No one had touched it nor worked on it. The manager told me it was because they are too busy. When we got home, we quickly noticed a nasty smell. We opened the hood and sure enough rat pee and poop all over the motor! I took pictures and since then have been trying to get ahold of someone to discuss this matter- I left voicemails but no one has called back. So now I am still with a check engine light on and fearful to drive it. I called FCA again in regards to this matter, then they told me that the manager said I did not take it in for a check engine light! i was shocked and said- I signed a paper, what do you mean? So there is a clear manipulation of paperwork. Very scary to know they have such access and there is no transparency with their customers. It is sad to see such a prestigious company treat their customers this way. It is unfortunate when one is willing to pay extra and then to see rat droppings all over. Please ensure this does not happen to others. Live up to the company expectations and their motto as to why they have a successful business. I understand my vehicle is 5 years old- but it was well over $60k and it is unfortunate to have so many problems. I wish there was someone to reach out to and go over this with them to find a solution. Please do not make the same mistake, just buy elsewhere.

Thank you for taking my call yesterday. I look forward our meeting on Tuesday to discuss your concerns and allowing me to earn your business. Julian V******** General Manager