Business ProfileforMoss Bros. Buick-GMC

On October 12, 2023, I purchased a pre-owned 2020 ***** Trax with ********* miles for $24,000. First off, they forced me into this car for it is not what I wanted but I settled for it. Finance department failed to offer me the 2-day return policy for $250, only thing they explained during signing the contract is the 14 days to return for $500 cash right then and there. I drove it a half a block during test drive but did not notice anything wrong, but once I actually drove it home, I noticed something wrong with transmission it was hopping while I was at a complete stop. So next day I drove it back to dealership Went straight back to sales spoke with sales manager ******* that managed my purchase and he took me to service but did not offer or give me the option to return vehicle for the $250 since it was less then ************************************* take it home without knowing I had that option, *********** told me they could not diagnose it till Monday because transmission guy is off Saturdays. Said it was safe to drive and to bring it back Monday, i did not have other transportation so I told them I would bring it Tuesday October 17th. They did not even get the consumer to get me a rental car till October 24th. It is now November 4th and they barely received parts and still need another week to finish the repair. My worries are i only had 45 days to make my first car payment and i have not even had my car this whole time. I called ******************** manager on November 4th and explained to him if he could contact the finance **** or the bank that financed me and ask for them to extend my first payment due to this issue. I don't even have thecarin my possesion or even got to drive the car but for a few days, He just said he would get back to me. At this point I don't want this car!!! I feel this is a lemon law issue, and they didn't even make sure that car passed certification. I want to void this contract and get my down payment back or get another car or take my business elsewhere. And to top it off the manufacture warranty expires at ******. What it has another issue and i'm stuck paying out of pocket in the future.