Customer ReviewsforMadera Auto Center

I took my car in for a problem my car was having, which was a jerking motion while at a stop, they did a diagnostic testing which charged me $199.40 and they did an oil change. They said the problem was a solenoid and replaced it, 3 months later I still have the same problem (jerking motion) and made an appt to go in on 05/12/22, I had a certified mechanic take a look at it and said they never did an oil change and the only problem was changing the spark plugs. I cancelled my appt for tomorrow and told them I would never return my car to them. Please be mindful of your customers, not everyone has the money to pay $199.40 for a diagnostic test!

We value your feedback Norma. You were charged $145 for our starting diagnosis fee at that time, which covered confirming the concern and the diagnostic procedure followed by our factory trained technician to make recommendations. The $199.40 charge was for the labor associated with the repairs made based on the recommendations. Our repair order records from and technician notes from 1/3/22 show we did perform an engine oil and oil filter replacement on on your vehicle. We are unsure how there could be a claim that we did not from your certified mechanic. We stand behind our work, and offer to inspect your vehicle at no charge to you for the same concern you had before if the issue persists. If you have any additional questions about the charges on previous work, or if you would like us to inspect your vehicle for you, you can contact our service department anytime during business hours.

I bought a 2019 Chevrolet Spark in June 2019. I brought the car back approximately one week later because of the noise under the hood. I was told the car was still new and I needed to drive it for a while. The problem persisted, I brought it back. I was told, " I don't see it here in the notes." I began every since asking to put it in the notes. Their mechanic test drove the car with me and heard the loud noise. With Platinum coverage, gap, and my full coverage I was told I had to have, I was not allowed a rental as promised upon purchase, I could not get dropped off at home or the Fresno State University. After returning it a few times without any assistance, I took it to Michael Chevrolet in Fresno On Blackstone. I did so because it was closer to home and school. Time and homework were important to keep my GPA in good standing. Needless to say, their mechanic took it for another test drove with me, and heard this undesirable sound. A call I was told was made to General Motors (GM)I waited. They advise them I'm told, to lubricate axels and brakes to make it stop. Nothing worked and they would never help me only send notices for oil changes and upkeep. For two years this has continued. Scared every time I got into the car. All this time I told them about the brakes not catching along with sound after a couple of months approximately. I became stressed even more because of the fact I had my granddaughter in the car with and the brake did not catch I almost ran into the back of a car full of traffic on both sides. Approx. September 10th, 2021 coming into my parking stall, no brakes whatsoever and ran into the pole, the whole right finder was indented, so much into the tire. When I called the dealership, they did nothing! Later telling me to bring it in. The finder had to be pulled out to do so. I was told the owner said to bring it he would do another diagnostic free of charge. When I got there I was refused and was told to take it back to Fresno. I ended up two months without my car. My insurance took care of part of it, they (Dealerships) would not assist me at all! They would always stare and whisper like I was nothing up and down. Lisa, I believe her name lies every time we spoke. Belittling everything I tried to explain. I cried yes, pure humiliation every single time. Before I could even get out of the car, the last experience in Madera, two different young guys walked up to the car did not say can I help you or anything. They both asked for a credit card. I asked did he know why I was there he left and the second one walked up when I asked he told me the other man inside told him to do this. supposedly the owner told me to come, the way they acted I was a previous conversation. After this, I was refused. On paper, it's said I refused service Which both times within weeks I was threatened by head mechanic 500-1,500 and they knew why I came. Today I get a letter in the mail, a bill rather and they are trying to say the accident is my fault!!!??? Two years I asked them to correct this brake problem and they never once complied with their promises. This was way before Covid19, shelter in place all this. So the excuses they gave later were still a lie. The customer satisfaction person called a couple of times, after I asked her what would do, and what would she ask for in exchange for her life almost taken on a constant basis. I never heard from her again. Living in fear of what's going to happen next because their negligence was and is not easy to live with. Countless sleepless nights even still. What is the use of having all the policies, paying all this money every month and they do stand fr who that say they are. I would like every dime ! They even tried to make me pay for two alignments less than three weeks apart almost 400.00 again. Who needs two in less than three weeks and haven't been really anywhere. Please somebody do something this is illegal.

Beverly, we appreciate you choosing us for the purchase of your vehicle. Our technician was able to confirm a clicking noise from your vehicle when riding with you on your visit on 3/27/2020 with 14,076 miles on it. It was recommended to leave it with us so that we can take more time in diagnosing the cause of the noise, but you declined and said you would reschedule. Our records indicate your vehicle's next visit with us was on 9/10/2021 with 49,532 miles. Your concern of the vehicle skipping and the brakes not grabbing was not duplicated when a technician drove with you, but it was noted that there was a brake squeak during parking lot maneuvers. It was determined that your brake pads were worn and causing the squeak. As a one-time courtesy, we offered to cover the cost of a more thorough diagnosis if you had the worn brakes serviced, as it was necessary to further diagnose issues, if present, in your braking system. You declined this option as you did not feel you had to pay for the brake service, which is a maintenance item not covered by warranty. Our team tried to help you, and followed all proper procedures. There was nothing more we could do for you after you declined our recommendation, so we suggested you have your vehicle looked at by your servicing dealership that had made prior repairs to your brakes. There was nothing illegal in our conduct.

This is not true. I have never declined my vehicle being fixed ever. When you said leave it, YOU declined a rental or any other transportation to get me either to school or home. This has been from the beginning of purchasing. Also, I had purchased the platinum package. What’s your excuse? When I was made to sit in the back seat of my car, because the front passenger door wouldn’t open. The head of maintenance drove me so hard, slamming on brakes, taking off slamming back and forth making them squeak. I was hurting hitting my head back and forth with a brace on my leg. Never once declined being fixed I declined him my debit card seems that’s the only thing he kept asking for. Himself, the young boys when I arrived, and the older man that went to lunch after making me wait. The reason I came Lisa told me per owners request was to bring the car in for diagnostic free on them. When I did it. All they gave me was hell. And Lisa and head Mecanic walked away from me telling me to go back to Fresno and let them deal with it! You’re not telling the truth, and no way should be in business treating anyone else in the manner of that you’ve done me. I’m sick to my stomach that this city,state, or country would allow this. No human rights were ever taking into account only the money you could extract! Shame on you!