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          Find a Location

          Madera Auto Center has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforMadera Auto Center

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/15/2000

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            6/20/1997
            Years in Business:
            26
            Business Started:
            1/1/1998
            Business Incorporated:
            2/16/2000
            Accredited Since:
            12/15/2000
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 51444 for this business, issued by DMV - Occupational Licensing Branch. The expiration date of this license is 11/30/2024.

            These agencies may include:

            DMV - Occupational Licensing Branch

            PO Box 932342

            Sacramento CA 94232

            (916) 229-3127

            http://www.dca.ca.gov

            BBB records show a license number of 298601 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 12/31/2024.

            These agencies may include:

            Bureau of Automotive Repair

            10949 N Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.autorepair.ca.gov

            BBB records show a license number of 298601 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 12/31/2024.

            These agencies may include:

            Bureau of Automotive Repair

            10949 N Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.autorepair.ca.gov

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Valley Auto Sales & Leasing, LLC
            • Madera Chevrolet, Oldsmobile, Toyota
            Business Management
            • Ms. Lela Mayfohrt, CR Manager
            • Ms. Lauren Millard, Owner/General Manager
            Contact Information

            Customer Contact

            • Ms. Lauren Millard, Owner/General Manager
            Additional Contact Information

            Fax Numbers

            • (559) 674-9600
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/10/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I had services done at this dealership auto service department regularly and on one of the visits I had taken my car to check on when they check the transmission fluids they left the cap off and it ruined the transmission on the car. When I spoke with the manager and sent the report from a transmission specialist for the car their response was that they were not responsible for anything. The outcome was that I had to get a new car because the cost to replace the transmission was too much and I was Almost done paying the car off. I had to start all over again with payments and got negative equity on top of the purchase. My car was not old I had planned on keeping it for years after paying it off. I have paperwork that does show all the times I took the car in to their service department and they are at fault for their negligence. They should be responsible for something. They may be doing this to other customers so they should take responsibility.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Johanna T

            1 star

            05/19/2023

            Beware if you purchase or service your vehicle here. I purchased and serviced my vehicle here for some years, but the new staff are inconsiderate and mean. I left my vehicle a little before 12:20 p.m. for an oil change. They said it’d be 1.5 hours. I called at 2:30 pm and was sent to the “advisor” voicemail. I called again at 4:00 pm and was again sent to the “advisor” voicemail. I called back and explained that I needed my vehicle and the “advisor” wasn’t answering. They placed me on hold to get in contact with the “advisor”, but the call dropped after a few minutes. I called again and they didn’t answer. I went in and asked for my car back. A lady that appeared to be a manager rolled her eyes and asked if they could give me a future discount. I refused and asked for my car back. I don’t trust them. Why keep my vehicle for almost 4 hours and no oil change? I hope they didn’t mess with anything to force me to buy another vehicle because they’ve been calling me asking me to trade it in. They ruined my day :’(

            Local BBB

            BBB Serving Central California & Inland Empire Counties

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