Customer ReviewsforAllStar Kia San Bernardino
7 Customer Reviews
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Review from Herbert G
1 star12/11/2023
This dealership has no ******** service at all. They don't call you or even give you updates on your vehicle. They told me one day that they will have to replace the engine and will be waiting for the parts to come, it took more than a week ,no call ,no text ,no email. I have to call them ,took so long to answer the phone, feels like they don't want to talk to you. Then one would tell you that parts are here and will put you in line for repair. No promise and no idea when it will be done. One more week past, again no updates. So Have to call again. They said still not on cue. they said more are lined up before me. Another week passed, will not call you ,no updates >Have to escalate it to KIA ******** care. Then suddenly they will call you to pick up because it is ready. Staff here are very unprofessional, they will have you wait and sometimes you will here them talking in the background. My service advisor is ******************* , she will not talk to you and will have someone to tell you what;'s going on with your car. I tried to talk to their manager *******************, but this guy over the phone suddenly pretend that he is the manager that I am looking for. It really feels like your are being played on. And when I checked their review , I did not wonder why. They are making *********** having a very bad reputation.Review from Maria O
1 star10/12/2023
I went to the dealership because the nobody answers the phone. Its a recording or its always busy. Service advisor did not want to help me with my car. Its dying while Im driving it. Its a hazard. I drive on the freeway to work. She said I had to make an apt . I can leave the car and they wont get to it for a few weeks, And they have no rentals. **************** is terrible. Not even an offer to see what she could do or check on a cancelation list. She was rude and smug.Review from Daisy S.
1 star09/07/2022
Horrible service don't recommend buying a kia too much of a hassle with the vehicles that don't work.Review from Emad M
1 star08/19/2022
I wanted to such a bad service I received from Allstar Kia of San Bernardino, CA. I left my optima hybrid 2017 with them for recalls repair. Here is what happened: -car was filthy, scratched over bumper when i picked it up -Delayed 3 times by dealer for pick up -Dealer kept it for 12 days with no rental provided -Unexplainable 95 miles driven (probably using the car as a shuttle for other customer). This is all documented. This was my 1st experience with Kia dealership and probably my last. I will also think twice before buying any Kia from now on and will make sure to share my experience with family and friends.Review from Jennifer T
1 star06/06/2022
I bought a used car about a year ago that was advertised that it had about 10,000 miles and was still under factory warranty. It is a 2019 Mitsubishi Mirage. I took my car in for work at a Mitsubishi dealership and they told me that it wasn't under factory warranty any longer. MY CAR HAD WAY OVER THAT! IT WAS CLOSE TO 50,000 MILES!!! ALL OF THEM! The used car manager was the worst! He was rude right from the beginning. And he got even worse throughout my buying experience! My dad wanted him to show us where the oil dipstick was and the gas lever. He said he didn't know! He became combative with my dad and then started cursing my dad out. FROM START TO FINISH, EVERYONE ACTED LIKE THEY COULDN'T BE BOTHERED WITH ME! THE SALESMAN, THE FINANCE DEPARTMENT, AND THE USED CAR MANGER. I HAD TO WAIT HOURS FOR ALL OF THEM TO TAKE CARE OF ME! I PAID CASH FOR MY CAR. IT WAS AN EASY SALE FOR THEM AND IT TOOK THEM HOURS. I TEST DROVE IT THE DAY BEFORE AND ASKED THEM IF THEY COULD HOLD THE CAR UNTIL THE NEXT DAY AND ASKED HOME FOR THE FULL AMOUNT I NEEDED TO GET OUT OF MY ACCOUNT. THE USED CAR MANAGER TOLD ME THAT HE JUST TOLD ME THAT AT THE DEALERSHIP. NEVER HAVE I HAD A DEALERSHIP TREAT ME LIKE THAT! **I WILL NEVER BUY ANYTHING FROM THIS DEALERSHIP NOR WILL ANYONE I KNOW.Review from Michael M
1 star04/06/2022
The sales manager Jeff B***** is very unprofessional and talks over you, Brandi in the accounting office talks over you all while saying you are doing it and comes completely unhinged if she thinks you called her a Moran( which I didn't) They were supposed to give us two keys with our Brand new car but got one and the do not want to rectify the situation. Do not do any business with them if you can help it. After this I've found a number of people that have said"Once you buy the car, you are not important to them anymore" I feel that they will still not fix this situation as Brandy told me that she doesn't know when the owner is coming back, maybe this week or next week, she's not sure. But she was pretty sure that the owner will not fix this.Review from Rondaul
2 stars06/01/2021
I previously owned a KIA vehicle, and it was an excellent car. Recently, however, my experience with KIA Service left a lot to be desired. For starters, it took upwards of about a month and a half to get an appointment (actually for any branch in the Inland Empire). Additionally, none of the perks typically enjoyed by customers at car dealerships were available. Things such as dealership favors, coffee for waiting customers, courtesy rides, etc. I am stating these facts with the knowledge that service charges are pretty much about the same compared to other dealers. So, I am surprised that AllStar KIA doesn’t even provide a courtesy carwash – something ubiquitous with other car dealerships in the area. Now, my current car is a 2017 KIA Optima Hybrid, and I am the second owner. On April 1st, I took it to AllStar because the dashboard was intermittently indicating an alert referring to a “Battery management system and possibly BMS condition”. As a result, the car was at AllStar for two and a half weeks. During this time, no AllStar KIA service representative called to give a status update even though I called about three to four times during the same period. On those three to four times that I called, the operator transferred my call to an AllStar KIA Service phone recording that provided no other option than to leave a voice message. I never received a callback during this period from any AllStar service representative. Two and a half weeks later, an employee from AllStar called me to notify that AllStar was unable to discover the problem with the car because the alert indicator turned off, and they could not reproduce the warning alert. Why did it take two and a half weeks to be told this? Why not the very first few days? By the way, I previously stopped by other branches in Rancho Cucamonga and Fontana in the Inland Empire. At both branches, the service representatives informed me that nothing could be done to assist me. There were no hybrid service mechanics on staff. That makes me wonder where KIA is expecting customers with hybrid vehicles to go have the car problems resolved (??) In any case, AllStar KIA invited me to return with the vehicle as soon as the alert turns on again. To make a long story short, I drove the car back a week later when the engine light turned on again. This time, there was a warning message up on the screen. A diagnostic scan revealed an issue with the A/C system. This diagnostic reading was unrelated to the original alert of "intermittent issue with the hybrid system" but was better than nothing The vehicle remained at AllStar Dealership for three more weeks with no status updates provided. During these periods at the dealership, I depended on the generosity of my friends, who either picked me up and take me to my destination or loaned me their vehicles for a short time since I do not own a second vehicle. Let me pause a bit to state that I don’t blame the employees. In fact, around the last week of the second period there, I stopped by the dealer and chatted with Ralph M******, the Service Manager. He was nice enough to offered me to drive my car to another city with a device able to scan data from the car computer when the issue occurs. And, in fact, Mr. M****** was “lucky” enough to track the issue right when it happened. In other words, I don’t think it’s a problem of good willing. What I do think is that the KIA system doesn’t work for him. So I don’t understand how come KIA continues selling hybrid cars when they don’t have a proper network of assistance when it’s needed. This story could have ended well. As I mentioned, they were able to get the data and find out what was wrong based on the reported data. However, a week after I got my car back, the exact same issue appeared again, and it seems to be occurring even on sooner intervals. In summary, on top of an extremely long wait, the first time I paid $140 for a diagnose that I technically didn’t get, and the second time I paid a $1,260 repair (fortunately covered mainly by my own acquired warranty) for an issue that still persists. From my experience and opinion, I rate AllStar KIA two stars. I am attempting to be considerate. After all, the KIA Service Manager tried to do the best he could.
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