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          Hydes has 1 locations, listed below.

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            • Hydes

              42949 Madio St Indio, CA 92201-1978

              BBB Accredited Business

            Business ProfileHydes

            Air Conditioning Contractor
            BBB accredited business

            Contact Information

            42949 Madio St

            Indio, CA 92201-1978

            Visit Website
            Email this Business
            (760) 360-2202

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/18/1991

            Years in Business: 51

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            Air Conditioning and Heating

            Business Details

            Location of This Business
            42949 Madio St, Indio, CA 92201-1978
            Email this Business
            Years in Business:
            51
            Business Started:
            6/1/1972
            Business Started Locally:
            1/1/1971
            Business Incorporated:
            8/1/2007
            Accredited Since:
            3/18/1991
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 906115 for this business, issued by Contractors State License Board. The expiration date of this license is 11/30/2025.

            These agencies may include:

            Contractors State License Board

            9821 Business Park Dr

            Sacramento CA 95827

            (800) 321-2752

            http://www.cslb.ca.gov

            Type of Entity:
            Corporation
            Alternate Business Name
            • Certified Comfort Systems, Inc.
            Business Management
            • Mr. Michael Gordon Hyde, General Manager
            • Ms. Judy Hyde, Controller
            Contact Information

            Principal

            • Mr. Michael Gordon Hyde, General Manager

            Customer Contact

            • Mr. Michael Gordon Hyde, General Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/11/2023

            Complaint Type:
            Order Issues
            Status:
            Resolved
            An agreement was signed between myself and ***************** to install a new mini-split unit in the casita at my property on September 21, 2023. On October 11, 2023 ***************** submitted an invoice for services rendered. Services however have not been rendered and I have been informed that ***************** will no longer honor the agreement. A problem with this is that ***************** has removed a functioning in wall AC unit from my casita, which is included in the agreement. Given that the work in the agreement has begun I respectfully request that the Hydes complete the job. The reason ****** has stopped is that I identified that the equipment they planned to install was not the equipment specified in the agreement. Specifically the internal unit was different. The contact specifies installation of a interior model "MUZ-FS" (Deluxe Wall-mounted Indoor Unit), which is energy star rated and provides anti-allergen filters. The unit that ***************** planned to install is a MUZ-GS (serial#***************. The model was verified by the manufacturer's warranty department using the serial number. This unit is described as a "large capacity interior wall-mounted unit." The unit is not energy star rated and does not include the specialty filters. A solution would be for ***************** to complete the job specified in the agreement including installation of the equipment included in the agreement, or replacement of the in-wall heat/AC unit that ***************** has removed.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Martha L

            05/20/2021

            Great customer service until I called to complain about the fact that the technician repaired my unit without my authorization. I was told that the technician would call me with diagnostic and cost before any work was completed on my unit. I received a call from the technician after the fact and ready with my credit card. When I called to complain, the person on the phone said she would have paid for the service either way. She would have paid up to $300 to have cool air to sleep which leads me to believe that this may be a common practice of theirs. The service manager called me back, Berry Hyde. He tried to explain that I must have misunderstood. I know that I did not and I know this because the customer service representative stated that the information was in the notes to the technician. Mysteriously the phone disconnected and Berry never bothered to call me back. They are brushing me away. I mean if you go anywhere for repairs, common practice is to explain to the customer what the issue is and then provide the cost...i don't know why it would be different here. Like I said, it seems to be the practice. Please beware of your interactions with this company.

            Hydes Response

            05/22/2021

            ******, sorry if the technician did not explain the repair properly. He should have advised you he found the problem and it will cost an additional $94 above the quoted $85 service call to repair the problem and get your air conditioning working. After your approval, he would then repair and collect. I haven't discussed with technician but he must have assumed you would want air conditioning in your home for the additional $94 before he called for your authorization. You called in the afternoon with no air conditioning and it was repaired the same afternoon for a total cost of $179 so I don't think a one star review is fair. Barry did not hang up on purpose as we have had problems recently with dropped calls so I am sorry he didn't get back to you.

            Local BBB

            BBB Serving Central California & Inland Empire Counties

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