Key Staff

  
     

Frank Cilona
President/CEO 
Responsible for overall administration of Better Business Bureau.

Amanda Tietze
VP of Operations & WV Division
Supervises all aspects of Bureau operations. Manages all areas of the WV office, IT & network administrator,and maintains personnel records.

Michelle Guidone 
CFO & VP of Membership 
Chief financial officer, and maintains sales commissions & records.

Kim Thompson
Director of External Communications
Maintains all public relations and marketing including: press releases, newsletter, and speaking engagements. Handles PR/Marketing including print, media & social media; Event coordinator for all BBB events and conducts advertising review and investigations. 

Lori Thompson 
Accreditiation and Financial Specialist
Responsibile for processing accreditation and entering payment information

Cathy Langreder 
Accreditiation and Financial Specialist
Responsibile for processing accreditation and entering payment information

Terry Corzine 
Director of Dispute Resolution 
Responsible for company reliability reports, dispute guidance, councilation, mediation, arbitration, and coordinates arbitrations for BBB dispute resolution program.

Cheryl Kellogg
Director of Inquiry Department 
Assists consumers seeking company information. 

Diana Hickle 
Business Relations Manager 
Responsible for managing Business Relations Respresentatives, evaluating new Accreditations, ensuring BBB meets sales goals and assisting with dispute resolution.

Sarah Karalunas
Business Relations Representative
Responsible for promoting BBB Accreditation to local businesses         330-454-9401 x120 
                     

Tiarrah Williams
Business Relations Representative
Responsible for promoting BBB Accreditation to local businesses         330-454-9401 x140 
                              

Donna Ostrander
Business Relations Representative
Responsible for promoting BBB Accreditation to local businesses         330-454-9401 x142                 

Kathyla Lightfoot-Howel
Business Relations Representative
Responsible for promoting BBB Accreditation to local businesses         330-454-9401 x143

Lisa Kennedy
Business Relations Representative
Responsible for promoting BBB Accreditation to local businesses         330-454-9401 x 141                                                      

Tiffani Collins
Business Relations Representative
Responsible for promoting BBB Accreditation to local businesses         330-704-5467                                                                                   

Jeffrey Homer
Business Relations Representative
Responsible for promoting BBB Accreditation to local businesses         304-494-0038                                                                              

Jeff Cope
Business Relations Representative
Responsible for promoting BBB Accreditation to local businesses         602-449-3972

David Warren
Business Relations Representative
Responsible for promoting BBB Accreditation to local businesses         602-449-3968