Business ProfileforToday's Classroom LLC

I placed an order online and waited for an email to confirm shipping per the website. Shipping doubled when I received the email. I replied I was surprised at the jump in price, but also wanted to add other items since the website showed a sale price and provided a screen shot of item with the pice. I got a response that the could be added and I would get an updated quote for shipping. Waited until next day and then I emailed to get the updated quote. I was unapologetically told the items were no longer on sale and my cost for them basically doubled. When I called after getting this email the "owner" was so rude and she refused to give me her last name. This was a really stupid response for an "owner" when you can just look up who owns companies on the internet. Her title on a company search showed "general manager." Looks like they are a family owned business that have no idea what they are doing and definitely do not live by their mission statement and philosophy as stated on their website. If they have been in business since 1976 that probably means the kids or grandkids are running it and running it into the ground. There are much better customer oriented companies available with same products and same or better pricing. I found another company to buy the same products without all the ridiculous changes in prices and very friendly staff when you call.

Thank you for the feedback ******. We do apologize for the inconvenience. We’re usually known for our exceptional customer service and very sorry we didn’t live up to those expectations here. Our shipping calculator is currently under construction to reflect a more accurate estimated rate. That being said, our site does state that the shipping rate is “estimated” so we do have to get approval on actual rate if needed. Mistakes do happen in the human experience, and this is one of them. We did ultimately offer to honor the expired sale price. We assure you that we are dedicated to the happiness of all our customers. We do apologize we were not able to help you this time. Please keep us in mind for the future.