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          Patriot Software LLC has 1 locations, listed below.

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            Business ProfileforPatriot Software LLC

            Payroll Services

            Additional business information

            Additional Info:
            Michael Kappel is also identified in BBB files as the Owner of FoxHire, LLC. BBB maintains a separate report on FoxHire at https://www.bbb.org/us/oh/canton/profile/technical-staffing/foxhire-llc-0282-13001182
            See all additional business information

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            13 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers online payroll software, payroll tax service, time and attendance software, HR software, and accounting software.

            Products & Services

            The company offers internet payroll and HR business applications

            Business Details

            BBB File Opened:
            5/28/2009
            Years in Business:
            21
            Business Started:
            8/27/2002
            Business Incorporated:
            6/30/2016
            Type of Entity:
            Corporation
            Additional Contact Information

            Fax Numbers

            • (330) 454-5451
              Primary Fax

            Email Addresses

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/03/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Patriot software was supposed to pay my 941 to *** and did not pay it on time. The A Date of the transaction The amount of money you paid the business - I am billed an amount of 4623.71 by the *** due to Patriot software not paying my taxes on time. Patriot software had committed to pay my taxes on time and they did not and hence i am left with this bill. Patriot software has not even reached out to me to fix this issue - very unprofessional. The issue here is that Patriot software did not pay my 2nd Qtr 2023 941 taxes and *** has put me on the hook to pay the taxes along with penalties - this was supposed to be handled by Patriot software
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Robert F

            11/14/2023

            I canceled my program over 4 months ago and they continued to charge me and will not refund me even though I told them multiple times to cancel. Their response: Unfortunately, as you were a full-service client and the account was not closed, we would have continued to file on your behalf. We will not be able to honor your refund request. I do apologize for the inconvenience. I expect a refund if I cancel. Terrible business practices.

            Patriot Software LLC Response

            11/20/2023

            Hello ***, We're sorry about the miscommunication. Your account was refunded on 11/14/2023. You should be seeing the reimbursement on your credit card statement. If you have any other questions, please contact our support team. Best wishes for your future.

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            BBB Serving Canton Region & Greater West Virginia

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