Business ProfileforBerlin Resort

About seven years ago my husband and I stayed one night at the Berlin Resort in Ohio with our grandchildren. We became concerned when in the beginning of our stay in the room we encountered, at different times, 3 cockroaches scrambling about. The front desk was notified when on the last sighting my husband captured the third of the critters, that were terrifying our grandchildren, and put it in a cup which I took to the front desk to show them and request another room. I was told there were no other accommodations available, so we had no choice but to remain in that room. Other than the issue with the roaches, it is a nicely suited resort for children, with a kid's miniature village, golf putting area, indoor pool and movie theater. So several years later I called to reserve a room to take 2 other grandchildren and was shocked to hear I'd been put on a "do not reserve" list! That was 2 years ago. Apparently they did not care for anyone bringing to their attention the roach issue they were dealing with. I called the hotel this past June, 2022 and was able to reserve a room, stayed there 2 nights on 6/12 and 6/13 and had a wonderful time, other than twice in the middle of the night having to leave the room, once due to a tornado warning and 2 hours later for a fire alarm, all certainly out of the control of the hotel. We helped another couple in the pitch dark to find their way outside. I called the hotel today to reserve a room for this coming week and was put on hold. The hotel clerk, Sarah, never came back to the line. After hanging up, I called again a while later, and was told I am on a "do not reserve list!" After having just stayed there 2 months ago! This is not right on so many levels. We've stayed at numerous hotels across the country and abroad with never the slightest issue and the action of this hotel to put us on a "list" to be unable to stay here is unjustified. I requested today that the manager call me when she arrives at 2 pm but she will not call