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          Find a Location

          Heritage Cremation & Burial Society has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.

            Business ProfileforHeritage Cremation & Burial Society

            Cremation
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 10/11/2005

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers burial plans, cremation services, urns and keepsakes.

            Products & Services

            Burial Arrangements, Cremation Services, Urns & Keepsakes

            Business Details

            This is a multi-location business.

            Find a Location

            Heritage Cremation & Burial Society has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              3/10/1999
              Years in Business:
              29
              Business Started:
              1/1/1995
              Business Started Locally:
              1/1/1995
              Business Incorporated:
              2/2/1993
              Accredited Since:
              10/11/2005
              Licensing Information:

              • OH Funeral Home and Directors
                State of Ohio Board of Embalmers and Funeral Directors
                77 South High Street, 16th Floor
                Columbus, Ohio  43215
                P: 614-466-4252
                F: 614-728-6825

                License Search
                http://www.boarddocs.com/oh/boefd/Board.nsf/vpublic?open

                John D. Falk is licensed


              Type of Entity:
              Corporation
              Alternate Business Name
              • Heritage Cremation Society
              Business Management
              • Mr. John Falk, President
              • Amy Lingrosso, Administrative Assistant
              • Mr. Dean Biscan, Owner
              Contact Information

              Principal

              • Mr. John Falk, President

              Customer Contact

              • Mr. Dean Biscan, Owner
              Additional Contact Information

              Fax Numbers

              • (330) 875-2931
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              0 Customer Complaints

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              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Karen B

              09/26/2021

              I originally contacted the company in May, filling out an online form for the cremation I wanted with the intent to prepay. I was advised by email from Samantha S. the funeral director would be in touch shortly. When two months had passed without contact, I tried to call and got no answer. I emailed and received a call back from the funeral director's cell phone because their lines were down. The woman who called back assured me the funeral director promised to call me the next morning. Still no word so I sent an email telling them to cancel my request. I began looking online for a different provider and much to my surprise, they now have four additional locations in the Akron-Cleveland area. If you are looking for a local provider, this might not be a good choice. They have obviously expanded so rapidly or been acquired by a larger company, they seem to have expanded beyond their capabilities for timely customer service.

              Heritage Cremation & Burial Society Response

              09/30/2021

              We are grieved to hear that you have had this experience. And we thank you for bringing this to our attention. Our family business has steadily grown over the years, prompting the need to serve a larger community. We have had the satellite locations in Akron and Cleveland area, for many years. With the challenges of the current surge of growth; Heritage Cremation Society has welcomed our associate, Jeffrey M***, as our Family Service Advisor. Jeff's sole mission is to meet with families to make pre-arrangements for themselves or their loved ones. Thank you again for bringing your experience to light. This will enable us to develop better practices from this information.

              Local BBB

              BBB Serving Canton Region & Greater West Virginia

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