Business ProfileforCSE Federal Credit Union

On 8/12/2023 I contacted CSEFCU via phone and spoke to Jackie in the solutions department. I called because upon logging in to the mobile app to pay my car payment I noticed my account was $75 short from the balance I was expecting to see. Jackie explained that another bill attempted to clear before my check had gone through and I didn't have the funds available. She offered to reverse two of the fees since I had not had any fee reversals before. I graciously thanked her and she told me I would need to contact **** to ensure they did not continue to try to bill my account. Instead of reversing fees on my account as discussed, she reversed fees on a completely different account that I am not primary on. Today, 8/18/2023 I called to follow up on the fee reversal and not only did Jackie refuse to help, she refused to take my calls all together and stated to the member services rep that she reversed the fees on the other account since it was overdrawn. Someone else's overdrawn account has nothing to do with the fees or reversal on my account. The primary on the account the fees were reversed on never even called in to request that. Poor customer service and no attempt to help resolve or rectify this situation with a long standing member.