Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

HRN LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • HRN LLC

      608 S Tuscarawas Ave Dover, OH 44622-2346

      BBB Accredited Business

    Business ProfileforHRN LLC

    Building Restoration
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/23/2003

    Years in Business: 22

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Fire damage, smoke, mold and water restoration along with remodeling for both residential & commercial customers.

    Business Details

    Location of This Business
    608 S Tuscarawas Ave, Dover, OH 44622-2346
    BBB File Opened:
    10/21/2002
    Years in Business:
    22
    Business Started:
    1/1/2002
    Business Started Locally:
    1/1/2002
    Business Incorporated:
    3/6/2014
    Accredited Since:
    4/23/2003
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Hayberg Restoration Network LLC
    • HRN Csonstruction & Restoration
    Business Management
    • Ms. Katie Sweitzer, CFO
    • Mr. Donald R Gatti Jr., General Manager
    Contact Information

    Principal

    • Ms. Katie Sweitzer, CFO
    • Mr. Donald R Gatti Jr., General Manager

    Customer Contact

    • Mr. Donald R Gatti Jr., General Manager
    Additional Contact Information

    Fax Numbers

    • (330) 308-8222
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/01/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    In April of 22, ********** recommend the company for water restoration. A scope amount was sent to the insurance of 19,000 for all repairs and cupboards. I added some additional changes. Cade the original salesman quoted me 21,300 for entire project. The gray screen on his tablet had me sign for the job, and full payment was made for a complete kitchen. Months went by, many messages exchanged and on hand. No one was scheduled to complete the drywall, ceiling etc. ********** recommended that I fire them. I hired a contractor. He completed my project leaving ******** to simply install cupboards. I allowed them to do the cupboards because they were ordered and at ******. I felt this was right. No other work was done by ********. I was told there would be a refund at the end because they did no other work. I even allowed them to install the wrong cupboards because I wanted it over with. 6 months of it. After doing nothing but installation of cupboards, they handed me a bill for an additional 8k. They showed me a receipt rolling the scope into my 21k quote. There is a blue box added after my signature making it appear that I agreed to a job totaling over 40k. They simply installed mid grade cupboards, and no other work was completed by them. I have a new breakdown in hand that they added over 9k in charges for the cabinets and install. This was created by them after the fact. I never signed for 29k in cabinets. They have now retained an attorney to collect the amount they consider due that is clearly fictitious. I requested help from *********** They declined. I now have to seek an attorney within 30 days, or be scammed by this company again. I would like a refund for work not completed, and the additional charges dropped. I only agreed to a 21,300 complete kitchen install. I paid the new contractor 13k to do the work that ******** was paid to complete, and did not complete. I feel 8k should have been returned to me after the cupboard installation was completed as promised.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Linda M

    3 stars

    11/19/2023

    Update. After receiving my initial complaint, the management team came out to inspect the work and listened to all my concerns. They corrected everything I requested, and I am satisfied with the completed project. The entire process was much too arduous and disjointed.

    Local BBB

    BBB Serving Canton Region & Greater West Virginia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.