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          Olde Wood Ltd has 1 locations, listed below.

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            Business ProfileforOlde Wood Ltd

            Building Materials
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/14/2016

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company is a manufacturer of reclaimed and old growth wide plank hardwood flooring, hand-hewn timbers and antique building materials. 
             

            Products & Services

            Hardwood Flooring, Siding, Timbers, Slabs

            Business Details

            BBB File Opened:
            5/7/2002
            Years in Business:
            27
            Business Started:
            1/1/1997
            Business Incorporated:
            12/14/1999
            Accredited Since:
            1/14/2016
            Type of Entity:
            Corporation
            Alternate Business Name
            • Olde Wood Ltd.
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Business Management
            • Mr. Thomas Sancic, CEO
            • Mr. Kris Young, Vice President
            Contact Information

            Principal

            • Mr. Thomas Sancic, CEO

            Customer Contact

            • Mr. Kris Young, Vice President
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/26/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I ordered 1500 square feet of flooring and the wood arrived damaged. After a painstaking process of documenting the damage, sorting and restacking all the planks as the company requested, the company agreed to replace a portion of what I needed. They said they would file the issue with the delivery company they used to seek reimbursement, saying the damage occurred while the flooring was in transit. After waiting 2 months for the replacement flooring to arrive, they sent the wrong flooring! It was 6 inches in width (see photos) even though the tally sheet said 7 inches (see photo), and I had paid for 7-10 inch width and expected all widths to be replaced. I called to let them know a mistake was made. The salesperson Adam ***** acknowledged and apologized for the mistake, but the owner is refusing to replace the damaged flooring as we agreed upon initially.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dennis G

            10/05/2023

            Please reconsider if you are thinking about purchasing flooring from Olde Wood Ltd. Their products are unique and attractive but Olde Wood quality control is horrendous. Unlike other flooring suppliers, they will not provide specs to the customer. I ordered 6"-wide traditional oak planks and many, many, boards were 6" on one end and 5 7/8'' on the other end or else the width varied by 1/8'' throughout the length of the board. Other boards varied greatly depth-wise. My installers required double their normal installation time due to the fact they had to use a micrometer to measure every board prior to installation. My very experienced installer stated this was the worst product (out-of-spec) he has ever had to deal width. Sales associates Madison and Taylor were a joy to work with, but Old Wood's upper management/ownership personnel were arrogant and rude. CAREFULLY read their terms and conditions. You can find better product and service elsewhere.

            Local BBB

            BBB Serving Canton Region & Greater West Virginia

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