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          University Motors, LTD has 1 locations, listed below.

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            Business ProfileforUniversity Motors, LTD

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/18/2012

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            New and used auto sales, service and parts.

            Business Details

            BBB File Opened:
            6/18/1998
            Years in Business:
            35
            Business Started:
            1/1/1989
            Business Incorporated:
            10/30/1989
            Accredited Since:
            10/18/2012
            Licensing Information:

            • WV Dept. of Transportation Division of Motor Vehicles

              Phone (304) 558-2723
              Toll-Free 1-800-642-9066
              Fax (304) 558-1987
              E-mail [email protected] 

            Alternate Business Name
            • University Toyota, Mercedes Benz of Morgantown
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:30 PM
            T:
            9:00 AM - 5:30 PM
            W:
            9:00 AM - 5:30 PM
            Th:
            9:00 AM - 5:30 PM
            F:
            9:00 AM - 5:30 PM
            Sa:
            9:00 AM - 5:00 PM
            Su:
            Closed
            Business Management
            • Mr. Andrew J Claydon, President
            Contact Information

            Principal

            • Mr. Andrew J Claydon, President

            Customer Contact

            • Mr. Andrew J Claydon, President
            Additional Contact Information

            Fax Numbers

            • (304) 296-6051
              Primary Fax

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/01/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Toyota service procedure was contrary to best practices. The inspection routine led to a misdiagnosis and needless replacement of perfectly good components, besides loss of time. On Jan 31 morning, I with my Colleague, both engineers, began our journey from Morgantown W. Va to Dearborn MI. My Toyota Yaris developed malfunction - the car would stop running at a red signal, unusual as I had driven the day before from Toronto to Morgantown without issue. I had car towed to nearest Toyota dealership. The Service Manager suggested an inspection @ $181. We were informed us that car battery was defective, and for inspection to proceed, must be replaced. The battery was hardly a year old. The dealership did not have its own good battery for testing. Taking the word that the battery had died, we reluctantly agreed to have a new battery put in @ $200. The SM stated some buildup in the engine and the car was ready for the road rather quickly. Upon arrival in Dearborn MI, the old battery passed the ******** test (attached), as expected. The dealership needlessly sold us a battery that we did not need, and only for the purpose of inspection. Whatsmore, the car developed the same symptoms a month later, and local Detroit mechanic identified it to be a defective alternator. Not only this defect was not identified by your procedure, it led to a needless replacement of a perfectly good battery. 1. It is assumed that Toyota inspection @ $181 should have all the tools needed for the task. Why should the customer pay for the inspection tools e.g. test battery. 2. We were needlessly sold a car battery that we did not need, as our battery is still in working order. Should Toyota wishes to confirm it, we shall be pleased to drop it at any of your service centers. 3. We feel that your testing was not comprehensive, not only failed to identify the malfunction, but led us on the wrong diagnosis. Kindly comment, and pursue the matter with Toyota for us.
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Brittany R

            1 star

            01/04/2024

            This place is a complete joke. Not once. Not twice. BUT THREE TIMES I have had issues with service. The first time they tore the fabric on the left side interior, second time they put stains on another part of fabric and this last time they messed with the parking brake. Besides that whatever young kid I had to deal with at service talked to me like I was stupid and didn’t know what I was talking about. When I DID. I needed new brakes and he asked “do you “think” you need brakes or do you actually need them??” And when I came in about my parking brake not disengaging he said “why are you trying to take it out?” Like I didn’t know what I was talking about. Also if you don’t want charged an arm and a leg for labor AVOID THIS PLACE. $700 later. ??

            Local BBB

            BBB Serving Canton Region & Greater West Virginia

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