Business ProfileforPella Western Canada

We ordered a custom door and side panel for the front entrance of our townhouse, from Pella, May *, 2023. The cost was $******* broken into two payments of $******* at the time of the order and $******* at the time of installation. We had considered changing the hinges on the door to match our current hardware but decided not to. We did want to use our existing handle hardware as we had just purchased it the year before. The door was to be black on the outside and white on the inside. We gave Pella the measurements for a mail slot and ask to use our existing hardware for the handles. The came and did the measurements. In the previous two years we had completely renovated our town house and were happy with our Pella windows and doors.When the installers came to fit the door, there was black trim on the inside, instead of white, the mail slot that we gave measurements for did not fit, and the setback for the handles was less than our hardware and would not fit. We were uneducated in handle setback until that time.We feel the trim can be painted, the mail slot replaced, but from an esthetic standpoint we want the offset of the handle at *****" not *****. We want the door replaced. With the uploads i am showing pictures of the old door with handle. The new door. Another Pella door in our home with the proper setback.