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Direct Energy

Direct Energy

(866) 374-6299

Direct Energy

18 years in business
PO Box 1515
639 5 Ave SW
Calgary, AB T2P 4K2
Fax Numbers
  • (780) 969-5100
BBB File Opened: 15/04/2005
Business Started: 06/07/1999
Business Incorporated: 06/07/1999 in AB
Type of Entity
Business Management
  • Carol Lawrence, Manager Complaints
  • Jamie Campbell, Front Office Manager
Business Category
  • Utility Contractors
  • Natural Gas Companies
  • Energy Service Company

BBB accredited business


Government Action

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On June 28, 2016 Direct Energy Marketing was fined $5,200 for failing to refund a consumers money with 10 days of the cancellation of a direct sales contract. An employee of Direct Energy Marketing was fined $2,600 having a contract which did not comply... Read More


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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Direct Energy

Direct Energy


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