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Find a Location

Cavalcade Auto Acceptance Co. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCavalcade Auto Acceptance Co.

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/9/1996

    Years in Business: 31

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    11580 24 St SE, Calgary, AB T2Z 3K1
    BBB File Opened:
    24/3/1993
    Years in Business:
    31
    Business Started:
    1/1/1993
    Accredited Since:
    1/9/1996
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Gregg Bassendowske, General Manager
    Contact Information

    Principal

    • Gregg Bassendowske, General Manager

    Customer Contact

    • Gregg Bassendowske, General Manager
    Additional Contact Information

    Fax Numbers

    • (403) 640-6492
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/05/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I leased a vehicle through ***** Auto, which was funded through Cavalcade Auto. I am trying to repair my credit after *****. The vehicle insurance was high, I did miss a payment and made it up. I was in the process of getting other insurance quotes from broker which were lower so, I cancelled the current policy to have a new one instated. The policy was cancelled on May ****, however, the policy remains in effect until May ****. ( I have paperwork) Cavalcade contacted me to advise the insurance company sent them a cancellation notice as of May ****. I explained above for new policy, however, the 2 ladies at Cavalcade advised I needed to park the truck and obtain park insurance ( ************** I contacted broker who advised the policy end date of May ****. Things were fine. I am working 2 jobs, so, knowing there were no issues, I had a nap prior to my second job. From the time I went to sleep and got up, the vehicle was shut down by Cavalcade. That was fine, I had to work and would call them in then in the morning. I had errands to run and with no vehicle, it took me longer than I thought. I received a call from a bailiff that he was there to repossess the truck for no insurance. I told him it did have insurance, and I would contact Cavalcade. Neither of the ladies were accepting of the paperwork, invoice, etc confirming there was no lapse in insurance -and the response was whats done is done, there is no redeeming this. They told me I was untruthful ? This was an unlawful seizure and i feel a personal vendetta. I am in the process of moving and take a few boxes with me, I had clothing and toiletries and remainder of fridge items, cavalcade said since I am living in my vehicle, they are definitely taking it. I am NOT living in my vehicle, it was just messy with things, which are also gone now. I want my truck and items back ASAP at Calvacades expense as the seizure was based on no insurance which was false and they refused to accept any paperwork.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cody S

    1 star

    14/08/2023

    They are a **** and take of advantage of people who don't have the best credit. The higher interest is expected but regardless of term if you buyout your loan early they still make you pay the interest for the full term. Really sad that they have to take advantage of people. Trapping them in the agreement.

    Cavalcade Auto Acceptance Co. Response

    16/08/2023

    we are confused and disappointed by this review by *********  He has been a great customer and we have never had any payment issues or complaints or concerns from him.  He called in a few days ago requesting the buyout of his lease and we provided it to him.  At the time of his lease closing all the terms, payments, rate, and conditions of the lease where all gone over with him and he signed all documents acknowledging such.   We certainly did not take advantage of him or any of our clients.  All leases work the same way.  It doesn't matter if you take your lease to term or you want to pay it out early he customer is still responsible for the total lease payments outlined in a lease agreement.  This is true for all leases.  Mr ******** is confusing how a lease works with how a loan at a bank would work.  We thank Mr ******** for his business.    

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