Business ProfileforCatalyst Condo Management

Date of Transaction: ***Sep-2023 Amount: $***** Invoice Date: **-Aug-2023 Invoice Number: ***-**** Dispute: We were sent an invoice for Parking Stall ***, as a vehicle was parked in Stall *** during a parkade clean up by City ************************* The picture that Catalyst sent is a vehicle in parking stall is ***, which is not our car or stall. We have sent multiple emails with photos attached proving that they have sent the invoice to the wrong owners. My *********** have even called & left voicemails because no one is responding.In the photos, the hanging storage is only over stalls *** & ****. In image ****.jpg is not our vehicle or parking stall, that spot is *** as you can tell from the other images where the hanging storage is identical for *** & ****. Just look at the items in the storage, exactly the same.It took 1 whole month, Sept **, 2023, a day before the invoice was due, for a person from Catalyst, *******************, to respond with: "We trust our vendors as they work on site. If you wish to file a complaint you can bring it to the Condo ***** of *********** I have a feeling that **** never looked at the pictures. We sent a following email with more photos, saying that this was a simple matter that did not require the Condo ***** of ********* to be involved, its currently October **, 2023 & still no response.We paid the invoice because we were afraid that collections would be sent after us even though it was not our parking stall. I am thoroughly disappointed in how little effort was given to investigate & solve this simple matter. They have charged us for someone else's parking stall. The cleaning company made an honest mistake but **** dismissed us completely without even looking at all the proof. In my husband's point of view, **** committed fraud against us in order to cover the bill.We should be reimbursed. Catalyst should do a review on ****. Hes not fit for his position due to his bad work ethics. He is not professional.