Business ProfileforBuhler's Moving & Storage

My wife has also sent in her side of the complaint. We have not had a great experience, and for the eventual premium charged, we expected FAR better service.Called ********, initially impressed with the follow up, woman called me multiple times to earn my business, spoke with ***, the owner. He said he was in business ** years and had heard it all. I now see that he was extremely vague with his pricing, promises, and lack of any kind of agreement or contract. We initially felt he was being very accommodating, but have come to understand that, after ** years, he is able to secure business with very little concrete information. I was given a vague quote under ** for the whole job.I had other companies give me quotes under **, no one from ******** Moving came to view the house, but promised to come and do the job on the morning of Oct **, 2023, 9am, as we had to be out by noon that day. The truck and crew showed up at **:50am. The crew immediately told me that *** was very unorganized and overpromised and underdelivered, that they had no responsibility for his promises. I was taken aback. The crew began loading the truck, quickly, without much organization, I did a walk around with the crew to show them everything that was to go. I advised them that I had some people come over a few days before and move everything from the yard into the garage, and that everything in the garage had to go, 3 piles (boxes, tools, sporting goods) and a *** motorbike(never delivered). They agreed. After working from ****, they unloaded half the truck and went home, not before giving me and invoice from * ****pm, at $***/Hour. This was approx $****, more that the vague quote and * hrs over. Already over budget. AT NO TIME with *** or anyone, did the ***/hr figure come up. Misgivings increase. Sent *** $**** for partial payment, but not impressed. *** came to our new house demanding payment **/7/23. Advised him to wait for the BBB complaint. The crew was right about him.

My husband is injured so we hired this company to move & were told it would take 1 day. It took 2 days. The movers showed up at **:50am on the first day, it was supposed to be *am. On the first day, they worked from noon to *pm & got the job half done. I instructed everything to be moved in the house & garage, including plants, boxes, furniture & a motorbike, as well as items that were NOT to be moved, that didn't belong to us. The crew agreed to everything discussed, but they ended up moving items that I instructed them NOT to move & left behind plants & the motorbike that belong to us. I can no longer obtain anything from that property. On the first day, an important box got lost & was missing for * days. Overall, we were under quoted & overcharged. We reminded the crew many times about the large plants in the living room & *** Motorcycle in the Garage, they repeatedly agreed that they would get them. My Mom was there & told them they needed to load up the plants and motorbike, she was told "No we're not taking those." Afterward, I asked *** about the liability of the items they left behind & didn't move, he said "We're not liable for anything that we didn't load on the truck". A mirror was broken & I was told they'd have it repaired. I asked *** if we could get the repaired mirror before paying the balance. *** got angry & said "No you have to pay now." My husband went to ***'s office to create a resolution with him, but he refused to work with us. We decided we wanted a resolution before paying the balance & *** showed up at our house the next day, yelling about the payment. The movers left a crew member at the old house. He said he needed a ride to the new house & asked my Mom to give him a ride. She didn't feel comfortable but agreed anyway. On the way, he asked her to make a stop so he could get lunch. The crew left cigarettes & fast food garbage on the lawn of both locations & also opened our fridge to help themself to the beer that was in our fridge.