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          R & R Hot Tubs & Spas has 1 locations, listed below.

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            Business ProfileforR & R Hot Tubs & Spas

            Hot Tub Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 17/8/2010

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Serving Calgary and the surrounding area for over 25 years. Calgary's Most Trusted Destination for Hot Tubs and Swim Spas, Sales, Service,s and Supplies. Providing leading engineered brands designed for therapy, longevity and luxury. Featuring the World's First Steel Framed spas with the World's First Engineered and Patented Insulation with Lifetime Warranties on steel and insulation. Our World's First Medically designed spas make a huge splash with our customers. As a family-owned local business, please let us know how we can be of service. 

            Business Details

            BBB File Opened:
            2/6/2008
            Years in Business:
            25
            Business Started:
            1/1/1999
            Business Incorporated:
            1/2/2008
            Accredited Since:
            17/8/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Repair-it Refinishing Ltd.
            • RnR Hot Tubs and Spas (div. of Repair-It Refinishing Ltd.)
            Business Management
            • Kim McCrimmon
            Contact Information

            Principal

            • Kim McCrimmon

            Customer Contact

            • Kim McCrimmon
            Additional Contact Information

            Fax Numbers

            • (403) 203-9085
              Primary Fax

            Phone Numbers

            Website Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/08/2022

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            On August 3rd 2022 I had RnR come to complete a spring clean. The service included draining, inspecting, cleaning refilling and water balancing.Upon arrival the tech told me that the water comes out of our tap balanced and that he did not have the chemicals on him to balance the water. He then asked to borrow and extension cord because "it was a Tuesday after a long weekend so he forgot his". He drained the tub and filled it. When he was done no proof of balancing was provided and there was sand at the bottom of my hot tub. After speaking with the front desk girl they decided to send another tech out to inspect the work. By this point I had already done all the balancing myself and removed the debris.After being offered a 10% discount of my service I asked to speak with the manager as only a portion of the services had been complete. The manager wouldn't take accountablity for an untrained worker preforming unsatisfactory service and then when I asked her for a better resolution she raised her voice and stated "what do you want lady" we agreed that we were not going to come to a resolution and they decided to charge me the full price removing the credit initially offered.
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            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB Serving Southern Alberta and East Kootenay

            BBB Reports On

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