Customer ReviewsforSunlift Garage Doors

Alladin Garage Doors Calgary ghosted me! Initially Reg was the quickest respondent of all the companies and seemed to be a courteous/reliable contracter for our garage door purchase and install. There was a confusing interaction with our ******* on the day that Reg came to view the broken garage door, but when I asked to have Reg's perspective he was very upset that I was bringing this up and did not want to discuss the situation or my concerns. when it came to installation day my tenant received a text the morning of cancelling and we have never heard from him since. Very disappointed with this company and would not recommend them at all.

As a professional garage door company we are disappointed that this process has ended up in such a fashion even before we could attempt an installation due to miscommunication between us, the owner of the property who is out stationed and their tenant who is locally stationed. We also realize that non availability of product due to manufacturing and transportation delays with our suppliers due to Covid 19 and an unforeseen injury played a part in this episode.However we do wish the customer Good Luck with their project.

Our garage door springs was broken. I contacted three companies and Aladdin quote was very competitive. Very quick and fast response from Reg of Aladdin garage doors, He is professional, knowledgeable and completed all his work with precision and took pride in his work.Hence his work reflected the same. Complete cleanup when finished and removed all the old parts debris. I highly recommend Aladdin garage doors.

Thank You for your valuable feedback. I appreciate the opportunity to replace the springs on your garage door and to be of service to you.We highly appreciate putting your trust and recognizing our services and look forward to being of service to you, your family and friends in the future too.Sincerely

My garage door opener was busted and one spring broken. I contacted 4 companies based on the reviews (I am copying my review in the sites I used to read reviews). All offer LiftMaster chain or belt drive at about the same price range. Aladdin's (*****************************) price was marginally better.Favour Points - Fast response to emails. - Reg was the only of the 4 companies who came over to have a look before quote.- He booked my job very quickly (the next day).- Installed in the time frame he had said.- He is passionate about his work (as he said).- He ran the safety issues with me at the end (except the disfavour points below).Disfavour Points - Answers before listening the complete question, and sometimes in a rude way.- From the beginning Reg talked down my old garage door over a new one and he repeated it over and over in the conversations and emails too. There is basically nothing wrong with my garage door except that it is not insulated and needs paining every few years. Recently, I was thinking of replacing it, but his unsmart pushy way made me reluctant.- Safety Reversal System and Protector System must be tested after installation. This is a highlighted WARNING in the manual to perform this test. He might have been confident that both were working, but didn't demonstrate the tests until I asked for it. He even sounded a kind of reluctant to do it when I ran the tests myself. I think he was running late (he said that) and wanted to finish it fast.- Workmanship quality was not the best, examples as below. Just to note, I am a technical and handyman person, familiar with codes and standards.--- The safety reversing sensors must be installed no higher that 6" from floor. This is a WARNING statement highlighted in a box with capital letters in the manual. I measured them after he left to find they were at 13".--- He used electrical tape to connect the new reversing sensor wires to the existing wiring instead of using wire nuts. I don't think it is a code violation, but it's not the best practice either.--- He dropped several lock washers during dismantling and didn't put them back saying it's not required. This is not correct. This system is under vibration the whole time with the risk of bolts and screws loosing their tightness. Again, probably because he was running late.--- The chain he installed was twisted two turns, that can easily happen for a novice when adjusting the tension. It was ****** slack too. Chain slack has a definition in the manual. It should be 1/2" above the base of rail on the midpoint. It was actually hanging below the rail and was hitting the trolley and base when travelling, making noise (I noticed after he left). Reg used the existing header bracket that sounded fine to me. By doing it, expectation is he assessed the risks and owned the quality of installation. But it appears he didn't check the tightness of the lag s**** It was completely loose and making noise (I noticed after he left).--- At the end, I noticed a big gap at one side of the door bottom when closed that didn't exist before (unlevel door?). When I brought it to his attention, without checking the door level, he immediately said it is standing the way it should be and the gap is due to the sunken floor. He again said new doors come with thicker bottom air strips to cover uneven floors! The next day, I bought new tools and spent hours to find out the floor is sunken less that 5 mm while the door stands more than 35 mm (1.5") higher than the other side. I emailed him and he responded he was booking for more than two weeks later. When I said he should come back to complete the work instead of a new booking, he offered $80 in return if I wanted to do it faster by others. He then rebooked for a few days later. He never showed up, neither for the faster appointment nor for the more than two weeks later.I educated myself and took care of the door level. I am sure it would have been no more than 15 minutes of his time had he used a simple tool to check the door level in the first place.I think I should actually thank Reg in a way!! Now that I handled the flaws myself, I am more confident to take care of it next time. However, one should consider there is a lot of stored energy in those springs makes it a high risk job that incidents can end up with serious injuries, if not fatal, for those who have no experience. Obviously, I'm still alive and uninjured.

We appreciate your feedback just the way we appreciated your business. For us safety is a priority and we still recommend you to replace your current door as the wood is showing signs of deterioration and there is rust development on hardware. The screws attaching the hinges to the wood are showing signs of loosening. In addition to other recommendations we have mentioned the same to you during our service call.Upon completion of work a through walk through was done with you, which was acknowledged. At that time we were completely unaware of these concerns.We as an experienced overhead door company follow set guidelines laid in our manuals to maintain service standards for quality.We completely agree with you that by looking at videos online, customers should not attempt any repairs on their garage doors rather leave them, deal with professional companies due to safety hazards.As per your second request for a recall and our conversation to further level the door to a slightly sunken floor we scheduled a revisit during the second week of July. As you are aware we did try to make an attempt to fit you in an earlier slot before the scheduled slot to ensure your satisfaction.We do however apologize for the inconvenience due to time frames that might have caused a delay for this revisit. As an alternative we offered you the option to hire another garage door company if need be to meet your quick time frame and also offered you compensation for covering for their labor charges to ensure your satisfaction.We are disappointed to learn that none of the efforts were recognized but look forward to being of service to you in the future.Sincerely