Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Perfect Home Furniture (Airdrie) has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforPerfect Home Furniture (Airdrie)

            Furniture Stores
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/6/2017

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Perfect Home Furniture (Airdrie) has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              17/5/2017
              Years in Business:
              17
              Business Started:
              31/8/2006
              Business Incorporated:
              31/8/2006
              Accredited Since:
              6/6/2017
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Perfect Home Furniture & Design
              • Perfect Home Furniture Corporation
              Business Management
              • Cody Nudd, Owner
              • Brian Palethorpe, General Manager
              • Brad Seaward, General Manager
              Contact Information

              Principal

              • Cody Nudd, Owner
              • Brad Seaward, General Manager

              Customer Contact

              • Brad Seaward, General Manager
              Additional Contact Information

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              18/05/2023

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              I bought a sectional sofa from Perfect Home in ******* Alberta on *** *** ****.The sectional started to deteriorate in ******** ** ****, only 7 months after purchase.I contacted the warranty department at Perfect Home via email ******** *** ****, I had the sofa for 9 months at that point. The manufacturer warranty is for one year.They responded, and stated "You have been approved for re-selection. Please head into the store at your earliest convenience to complete the selection process to replace the sectional." Indicating that they agree the sectional is faulty and should be replaced. I live in **, and to bring the sectional back to Alberta (600 Km away), plus rent a u-haul to do so was simply not reasonable. When I purchased the sectional I asked the store sales persons if the Warranty is covered in **, They said the warranty is covered anywhere in ******. I have 2 witnesses to this conversation in the store.I offered Perfect Home the option to come and get the sectional themselves, or for them to pay a company to come and get the sectional.They Declined.They asked me to hire a third party and ship it back or bring the sectional back myself. I said that I would do so if they paid for the cost of shipping it back to their store. They refused to pay for the cost of shipping.After months of back and forth emails no resolution has been reached. Perfect Home decided to offer me ******* to keep the Sectional as is. I declined. The Manager ********************* increased his offer to ******* to keep the sectional as is. I again asked for a full refund and asked him to send someone to get the sofa.I paid ******** for the sectional and the additional Furniture Protection Plan. I have therefore decided to do this complaint. I told him I would be contacting BBB, He offered ********. They have failed to uphold They Consumer Product and Liabilities Act against goods that fall short of reasonable expectation. I have also asked for a copy of said warranty and have never been given one.
              Read More

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kelly C

              1 star

              17/08/2023

              Bought a sectional with an extended warranty. Within a week the cushions started sagging they continued sagging so bad that we could feel the wood frame when we sat on it. Also the dyes from our clothing and body oils transfer badly to the sectional. It looks filthy. I have had to clean it with a steamer after 2 weeks of use. They sent out a technician who said there was nothing they could do as the sectional was modular. Told me to wait for my extended warranty to kick in? This is ridiculous. I had a sectional prior to this for 10 years and I did not have these issues. I even sold my previous sectional for $1000. I can't even lay on my sectional without wood digging in my back. They have ignored my emails.

              Local BBB

              BBB Serving Southern Alberta and East Kootenay

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.