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          Find a Location

          Alberta Furnace Cleaning has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforAlberta Furnace Cleaning

            Furnace Repair
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.44/5stars

            Average of 9 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/8/1985

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            Central Vacuum Cleaning, Chimney Cleaning, Dryer Vent Cleaning, Duct Cleaning, Furnace Cleaning, Furnace Repair, Furnace Tune-up

            Business Details

            BBB File Opened:
            1/9/1991
            Years in Business:
            39
            Business Started:
            1/1/1985
            Business Incorporated:
            14/6/2011
            Accredited Since:
            1/8/1985
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Alberta Home Services
            Related Businesses
            Hours of Operation

            Primary

            M:
            8:00 AM - 6:00 PM
            T:
            8:00 AM - 6:00 PM
            W:
            8:00 AM - 6:00 PM
            Th:
            8:00 AM - 6:00 PM
            F:
            8:00 AM - 6:00 PM
            Sa:
            8:00 AM - 5:00 PM
            Su:
            Closed
            Business Management
            • Grant Carlson, Owner
            • Gabriel Heffes, Marketing Specialist
            Contact Information

            Principal

            • Gabriel Heffes, Marketing Specialist

            Customer Contact

            • Gabriel Heffes, Marketing Specialist
            Additional Contact Information

            Fax Numbers

            • (888) 876-0805
              Primary Fax

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            17/03/2022

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            My problem is with Alberta Furnace Cleaning for willfully withholding information from me to increase my charges in my home vent cleaning. I called the company to get my dryer vent cleaned and furnace and vents cleaned as my dryer was clogged and not drying my clothes. After explaining the problem the lady on the phone quoted me for ***$ to get it all set up. I agreed and we proceeded with the service. The techs finished up but noted that they did not clean my dryer vent when i asked about it. I was told that they were not instructed to do so from head office and that they couldn't do so if they wanted to because of it's location on the roof and there was snow build up. We rescheduled them to come back and i confirmed on the phone with the operator that I wouldn't be charged in addition for the missed vent. She agreed. Techs came back in a few weeks when the snow melted off and charged me ***$ with threat of collections agencies if I didn't pay. Reluctantly, I am forced to pay, as taking it to small claims would cost me more than it's worth. When speaking to the manager about this he gave me no agency at all and claimed that his employee wouldn't do that. I was lying to him about the experience and the payment confirmation. That I was never charged for my dryer vent in the first place. So on and so on. This is crazy to me. I feel like I have been taken advantage of and that this company is not transparent with there sales tactics. I would have never paid ***$ to clean my dryer vent/furnace, I would have gone somewhere else. I was lied to about the quote for service, and then lied to again when they claimed it was a free service visit on the second rescheduled service. This can't possibly stand. I am hoping that I can receive some help in recovering my ***$ that doesn't involve me hiring a lawyer. Unfortunately, i do not have a voice recording of the phone calls so I fear from a legal standpoint I have no ground to stand on.
            Read More

            Customer Reviews

            9 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Maggie B

            5 stars

            16/03/2024

            These guys were exceptional. They did a thorough job, were consummate professionals and perfect gentlemen. I highly recommend them and will engage this company for future furnace care.

            Alberta Furnace Cleaning Response

            18/03/2024

            ******, thank you for your kind feedback! It's always a pleasure to meet the expectations of our valued customers. We look forward to working with you again!

            Local BBB

            BBB Serving Southern Alberta and East Kootenay

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