Business ProfileforAdvanpro Furnace & Duct Cleaning

Hello,We hired Advanpro to service our furnace and clean our fireplace. They called on the scheduled date of October ****, 2023 and asked if they could arrive early to do the service. I told them we are not home but allowed them to enter the house under the condition they clearly communicate when they arrive and leave and what they were doing. The workers arrived at our house at **:22 pm and left the house at **:39p.m which is a total of ** minutes spent at the property. They then proceeded to charge my credit card the full invoice for a full service even though it is impossible to fully service and clean the fireplace in ** minutes. I have been trying to obtain a refund for the furnace tune up but Advanpro has offered only **% or an agent to return and redo the job. We do not trust this company to redo the work since the first worker told us the furnace is in great condition and all he did was "run the numbers and they came back fine." I would like to see a refund of minimum **% of the invoice we paid for the tune up. It is not fair that we pay full price for a service that was not completed.