Business ProfileforThe Coffee Connection Ltd.

I have been a long-term customer of ********************************************* for their water dispenser machines. The service and invoices were disrupted during Covid and I met with ***** from Coffee Connection in late August 2022. We came to an agreement to resolve the invoices and change the number of water dispenser machines moving forward. New machines were brought and old machines were removed, but the invoices were incorrect, new machines have had service issues, new machines have been removed, and we would like to review more precise plans moving forward. I sent several emails to staff and to ***** in Q4 2022 and ***** replied that he "would take it from here". However, correspondence from ***** is nearly non-existent, his staff acknowledge this aspect of things, invoices have not been adjusted, one of the new machines has been removed, plans to resolve things for moving forward have been unilateral and exaggerated by ***********The second last time I sent an email to ***** and staff at Coffee Connection (June 2023), ***** responded that he has replied to all my messages and provided supposed time-stamped emails demonstrating this. However, myself and some others who were on that email thread didn't receive this supposed email from him at that apparent time, so it begs to question what someone might have done at Coffee Connection's end to attempt to demonstrate that they sent a reply to me. The last time I sent an email to ***** and staff at Coffee Connection (June 2023), I asked ***** to provide some dates and times in the weeks ahead to meet, offered to meet him at my place or his, offered to meet during business hours or outside of them in order to review and resolve things. I am yet to hear back from ***** or anyone else from Coffee Connection.