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            Customer ReviewsforYamnuska Mountain Adventures

            Rock Climbing Instruction
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            1 Customer Reviews

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            • Review from Fong May C

              1 star

              22/04/2021

              Very keen to get your business but once you pay up the money they couldn't care less what happens to you - the cancellation policy that they have exist to only take the clients money for them doing nothing - even if an accident happened. If you were to die in a road crash and couldn't make one of their courses, they would still take your money and tell you good luck with your insurance claim. Relying on insurance to cough up money is not how businesses should run. Whatever happened to good old fashioned customer service "

              Yamnuska Mountain Adventures Response

              28/03/2023

              Dear **** May ********** you for taking the time to review our business and write about your experience. We truly value the opinions of our guests. We are very sorry that you were injured and that you were unable to attend the ski program as a result of the injury.We would, however, like to address your complaint. At the time of booking the program, you did agree to our booking and cancellation policy. To remedy situations like yours, we encourage every client to consider *************************** from an appropriate provider. We appreciate it is an added cost, but it does protect against unforeseen situations like yours. We take all bookings in good faith and therefore ask all our guests to thoroughly understand and consider the booking and cancellation policy prior to booking as we make financial commitments to our guides.You and your partner booked this program 5 days before the departure and were the only 2 people registered. We decided to run the program below our minimum required numbers as we want to provide good customer service. On Thursday, April 1, one day before the trip, you called to inform us that you had hurt your ankle at the ski hill but at the time did not know that it was broken. We reminded you of our cancellation policy, but also advised that we would look into options such as rebooking at a later date this season. The reason for the cut off was due to our financial commitment, as previously stated, to our guide. We suggested reviewing your personal cancellation policy and to check with your credit card company as they can often offer coverage. We understand that you are now able to do this as you requested a letter from us outlining the cancellation so that you could go through your insurance.We hope that you recovered well from your injury.

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