Business ProfileforCam Clark Ford (Olds) Ltd.

I bought a brand new 202* **** Edge ST from the Cam Clark Group and at ****kms it was not shifting correctly I took it in to a dealer and they said no issues could be found at that time. On a trip to an event in *******, ** this transmission going through the mountains was shifting erratically and we felt like we were going to be stranded in a mountain pass - we got a room at the first hotel we found and ended up missing the event we were trying to attend and coming home. At ******kms it was taken to Cam Clark **** Olds and the transmission was deemed to require replacement they had the vehicle for ** days - upon picking up the vehicle it was worse than when it was dropped off chriping tires when shifting in sport mode. They made me drive it for * days before getting it back in and providing me with another vehicle at ******kms - they again found the transmission needed to be replaced again and had it for ** days. During this time I was not aloud our dogs in the rental and my dog experienced a medical emergency to which we could not get him to a vet quickly as a result of having to find alternate transportation. We have missed multiple other ************** due to the time it has taken. There is a software issue that has been identified by another technician and third party software has been recommended to make it reliable again as the **** software is not adequate to make the vehicle shift and drive properly. I am asking the cost of this repair with the warranty be covered by **** to make the vehicle reliable and driveable. The cost is $******* USD or $******* CAD.