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Find a Location

Connect First Credit Union Ltd. has 33 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Connect First Credit Union Ltd.

      200 2850 Sunridge Blvd NE Calgary, AB T1Y 6G2

      BBB Accredited Business
    • Connect First Credit Union Ltd.

      1940 9 Ave SE Calgary, AB T2G 0V2

      BBB Accredited Business
    • Connect First Credit Union Ltd.

      5 Fl 800 Macleod Tr SE Calgary, AB T2P 2M5

      BBB Accredited Business
    • Connect First Credit Union Ltd.

      200 2850 Sunridge Blvd NE Calgary, AB T1Y 6G2

      BBB Accredited Business
    • Connect First Credit Union Ltd.

      100 2 Ave Strathmore, AB T1P 1K1

      BBB Accredited Business

    Business ProfileforConnect First Credit Union Ltd.

    Bank
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.31/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 15/8/2017

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Connect First Credit Union Ltd. has 33 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Connect First Credit Union Ltd.

        200 2850 Sunridge Blvd NE Calgary, AB T1Y 6G2

        BBB Accredited Business
      • Connect First Credit Union Ltd.

        1940 9 Ave SE Calgary, AB T2G 0V2

        BBB Accredited Business
      • Connect First Credit Union Ltd.

        5 Fl 800 Macleod Tr SE Calgary, AB T2P 2M5

        BBB Accredited Business
      • Connect First Credit Union Ltd.

        200 2850 Sunridge Blvd NE Calgary, AB T1Y 6G2

        BBB Accredited Business
      • Connect First Credit Union Ltd.

        100 2 Ave Strathmore, AB T1P 1K1

        BBB Accredited Business
      Location of This Business
      200 2850 Sunridge Blvd NE, Calgary, AB T1Y 6G2
      BBB File Opened:
      2/3/2006
      Years in Business:
      9
      Business Started:
      22/10/2014
      Business Incorporated:
      22/10/2014
      Accredited Since:
      15/8/2017
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Laura Culham-Lovig, Marketing Coordinator
      Contact Information

      Principal

      • Laura Culham-Lovig, Marketing Coordinator

      Customer Contact

      • Laura Culham-Lovig, Marketing Coordinator
      Additional Contact Information

      Fax Numbers

      • (403) 265-8010
        Other Fax
      • (403) 268-4886
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      17/08/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I invested money in Connect First Credit Union. They are now proposing a merger with Servus Credit Union. I have stated that I did not sign up for an investment being housed with Servus Credit Union and would like my money to be removed. I have told Connect First Credit Union that I am not ok with this and wanted my money removed. They are stating they will charge me large penalties to remove my money. I feel like I have been put into a horrible situation as I am being forced to keep my money in an institution that I am very against as they have made decisions to change their platform with the merger and this is not something I had signed up for. I would like to receive my initial investment back without penalties.
      Read More

      Customer Reviews

      13 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Alyssa K

      2 stars

      13/02/2024

      Have been with Connect First since 2017. They used to be First Calgary and they were fantastic. Now for the last 2 years there is never ending issues such as cards not working, transfer issues, slow deposits, e-transfer issues, cant login in cause they are doing maintenance at least 2 times a month of which they wont fix till the next day and finally I had a unaccredited business that is not BBB accredited take $20 from me. They would not put a stop to it, they said they would charge me basically the same amount to stop the withdrawals. They just drop the ball and pass the buck. Looking into changing banks cause this c*** is getting ridiculous.

      Connect First Credit Union Ltd. Response

      14/02/2024

      Hi ******, thanks for taking the time to leave a review. We are committed to great member experience, and we would appreciate the opportunity to learn more and address your concerns. If you'd like to speak to someone in more detail, you can call our Member Connection Centre and someone will be more than happy to assist you at **************.

      Local BBB

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