Business ProfileforBroken Axle

Ate here on 3/15, sat down at 7:50pm. 3 other tables were sitting in the restaurant. We were handed menus by a lady and was told to pass them around. A waiter came over and ordered drinks and food again at 750pm. We were never told they were behind in the kitchen..nothing. 850 comes and we ask about our food and kept having to go back to the bar to get drink refills as waiter never checked on us. We would go to the bar and he would be texting on his phone. We walked by the kitchen several times and our pretzel appetizer sat there for 20 min before it was brought to us at 915pm. At 920 pm...guests who sat after us received their food...again..noone came and apologized or explained to us what was going on. At 930pm our food finally arrived. We had been sitting for almost 2 hours...the food was mediocre...cheese on tater totally laked flavor, the pineapple and chicken was basically canned pineapple with a couple small pieces of chicken. At 950...we asked for our check..again had to go to the bar to get...the manager offered a table beside us free appetizers due to the wait..again...we were never addressed. When checking out I asked the owner ***** if something could be taken off our **** for the 2 hr wait. She responded "I cant be expected to fully staff on a weekday". We are renting cabins and rentals from appalachian outpost and BAC rentals and they have been so nice and amazing. She was so rude to me and our whole party. She gave us 10% off...never apologized for anything. Gave me the rudest looks and told me she was the Owner of Broken Axle and Appalachian Outpost. This experience with her was awful...thats not the way to treat guests. I dont see this business surviving...we come to ** to ride all the time and I will tell all of our groups to avoid this place. Shame on *** the owner!