Business ProfileforGraham Auctions

Graham Auctions is a really great auction house. The warehouse employees are always friendly, and so are the admin clerical staff in the main office. My complaint is regarding policy, Terms of Service, at all auction houses, everywhere. I purchased a ****** System ****** ***** Mens Jacket from Graham Auctions. Hibid, the online auction network where every transaction takes place when people bid at auction lots such as Grahams Auctions, says this about technology and online auctions: Technology has become a powerful medium to bring people and the world closer. You can order almost anything youd ever want online and get it shipped to your doorstep without leaving your couch. So, about that ****** System ****** ***** mens jacket - upon winning my bid, I picked up my jacket and noticed the liner to the jacket was missing. I made the auctioneer aware and I requested a refund. The auctioneer replied by stating their terms of service and said it is the responsibility of the bidder to view the items before placing their bid or words to that effect. The ******* Consumer Bill of Rights states: You have the right to: only be charged for goods or services you requested and agreed to pay for. This did not happen. I was offered a credit. Thats not a refund. Thats taking my money without my permission. It does not matter which terms of service are being referenced, it does not make sense to list an item as one thing, but in reality, the physical item is not as advertised. The response I was given was that the money was already paid to the trust and cannot be reversed. My question is, how is that my problem? Thats an accounting problem and a consumer should not be affected. At the end of the day, we have auction houses that have shifted to online bidding, yet most of the same rules governing online auctions are being applied if they were live auctions. How can a bidder view an item thats online and be informed of its condition. The terms of service are out of date.