Business ProfileforDR Heat & Air Ltd.

it all started well until they were about to finish,they asked me where I work and how is work going and where I lived,as well as how much I paid for the duct cleaning: I answered it all. I had my ducts cleaned on Sep **** and they came here today Sep **** 2023. My furnace and AC have been working without issues for at least two years and up to the minute before they arrived. They started straight to work, however after about ************************************************ that the furnace is not working and decided to replace the 24 volts transformer (it was working right the minute before they touched it, they de-assembled it as part of their inspection service) and I replied that yeah may be it was about to break glad it happened now, then later after another 15 minutes, they told me that its not the transformer and rather there was a ground wire loose, and I said oh glad it happened now better than in winter, I started feeling like please , can you put it back together and leave ! they spent total of just under 2 hours and instead of the agreed on price of $***+gst they charged me a total of $***. I do not know if they changed the transformed and why not put original back in or gave it to me, and why I have to pay for this because who is going to believe them that the furnace became faulty after they de-assemble it without them being the cause. I paid it all and they left leaving AC and furnace working. can't thank enough but I think this wasn't right, they either did not know how to put it back and it took them more time to figure out charging me the extra time, or decided to do this because they had no other appointments (however that's a guess). in summary, agreed to service a furnace and AC that has been working for two years and while they are working on it they couldn't get it back to work before making me pay them extra, there was not at any time discussion about price consequences and I had not approved or not or had chance to any extra repairs .