Business ProfileforHarmony Heating & Air Conditioning

Harmony had installed a furnace for us on 2018 which came with a 1-year labour warranty and 10-year parts warranty. In March of 2022 the furnace stopped working. Harmony sent out a technician who spent a short period of time and called and told us that a switch needed to be replaced and that it needed to be ordered but that it was still under the 10-year parts warranty but that we would have to pay for the labour.When the final invoice came it was paid on March 25 2022 (See *********** "Email March 22 2022" and "*****-2"). However, two and a half months later, Harmony sends us another invoice claiming that technician who had diagnosed the problem with the furnace had spent two and a half hours there and that we owed them almost double what we had already paid! (See *********** "Email June 8 2022" and "*****"). This did not seem right to us both in terms of the late billing and the amount of hours spent. Harmony said that we had signed a work order verifying the time spent but has so far failed to produce it and show us this signed work order. We discussed these issues with Harmony and told them we felt the invoice was incorrect and some of the work seemed fabricated. For example, we were never told of or shown the "temporary iniversal air switch" they claimed was installed and only heard about it when the dated invoice was presented in June by which time it supposedly had been replace with the new switch. Also the installation itself which came with the checking a testing charged for **** hours of labour, but the dated invoice is charging double that time! We would like Harmony to withdraw this invoice.