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      Country
          Country

          Find a Location

          Fairstone has 253 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforFairstone

            Loan Broker
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.23/5stars

            Average of 141 Customer Reviews

            Customer Complaints

            339 complaints closed in last 3 years

            125 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/1/2022

            Years in Business: 101

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Fairstone has 253 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              25/3/1976
              Years in Business:
              101
              Business Started:
              6/3/1923
              Business Started Locally:
              1/1/1933
              Business Incorporated:
              21/1/1997
              Accredited Since:
              10/1/2022
              Type of Entity:
              Corporation
              Number of Employees:
              1480
              Alternate Business Name
              • Fairstone Financial
              • FAIRSTONE FINANCIAL INC.
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Nevada McAuslan, Dispute Resolution Specialist
              • Josiane Mchayle, Analyst - Executive response unit
              Contact Information

              Principal

              • Josiane Mchayle, Analyst - Executive response unit

              Customer Contact

              • Josiane Mchayle, Analyst - Executive response unit

              Customer Complaints

              339 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              24/01/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              I have a outstanding balance and they are refusing to give me payment options. They keep calling my family and harassing them for the money
              Read More

              Customer Reviews

              141 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Bob S

              1 star

              19/03/2024

              It took me 2 hours on the phone, with 4 different phone numbers to find someone who was able to access my loan account and tell me my account number. At this time I found out my account number was actually different than the one on my loan application. There is no correspondence or communication easily available. I also paid off my loan in full and the amount I owed was MORE than what I borrowed initially due to daily interest fees. This makes zero sense to me. None of my payments had been applied to the principal. These loans are a scam and not helpful at all. They prey on desperate people who need money without properly explaining you will pay back almost double in interest.

              Fairstone Response

              20/03/2024

              Hello ***. Thank you for taking the time to share your experience with us. We apologize for the difficulty in connecting with the right member of our team to receive support. The contact information of all 250+ branches across the country are listed on our website here: *********************************************** you are looking for account support, your branch team is always going to be your best resource. They can provide you with the details you were looking for.In regards to your comments about loan costs and explanations, we can elaborate.First - a loan will always cost more than your principal amount (the amount you borrow initially). This is the case with any lender on the market whether it's us, a traditional bank, a payday lender, or a credit union. Interest always applies because interest is the cost of borrowing.When you look at how your payments are applied, you'll see that the amount that went to interest and the amount that went to the principal vary throughout your term. That is because we offer fixed rate installment loans. That means that your interest rate and your payment are fixed for the entirety of your loan term. They do not change. What does change however, is how those payments are applied to these two portions of your balance - interest and principal.Because interest charges are the costs of borrowing, these are always paid first (again, this is the case with any lender). Any amount beyond the interest costs will be applied to the principal. Early in your loan term when your balance is highest, your interest charges will be too. That is why most of your payment in the early days of your term goes toward interest charges. As you progress through the term, this will shift. More equal shares will apply to interest and principal until near the end of your term, a majority applies to the principal amount until it is paid off. This is how installment loans work everywhere in the lending market and there is nothing about this structure that is a scam.Furthermore, these costs are outlined clearly in the contract you reviewed and signed to initiate the loan. In this article, you will see a sample of our unsecured personal loan contract. In that is an image of the Loan Summary table. This appears on page one of your contract. In the Loan Summary, all key figures are listed for easy reference. The most important one to your review is Total of Payments Including Interest. This is the figure that depicts precisely what you note you were not made aware of. Next to that is Cost of Credit. This is the amount the loan will cost you in interest and any other applicable fees. Both of these figures address your concern about not being made aware of the cost of your loan: ******************************************************************************** We understand that the lending process can be intimidating and frustrating, but neither of those things make our services illegitimate in any way. We work every day to improve our processes and build new resources to ensure our customers can make the most informed decisions possible.

              Local BBB

              BBB Canada's Northern Capital Regions and Quebec

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