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Business Profile

Online Retailer

VIBN

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/10/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** ** *********** ******** Purchased a 5 pack Mystery Box + 2 free items. Company advertises that there will be variety and that the items are VINTAGE. I received a box of only 1 brand- ****** ********, only shirts and they are not VINTAGE. Many had a trademark date in the 2000's.

    Contacted Vibn and they advised they would give a store credit, ********* *****. Now they are not responding.

    **** ****** ** ****** **** ** ** *** ** *** ***** *** ***** ********* **********  Also hoping there is contact with VIBN so they understand they need to respond to customer issues. * ***** *** ******* ** * ***** **** *** **** ******* **** **** ** *** **** ****** *** * ********** ***** ** **** ********

    Business Response

    Date: 22/10/2025

    We’d like to clarify the resolution reached regarding your order. As discussed over the phone, we offered you two options to address your concern — to either return the items for an exchange or accept $90 in store credit as compensation for the mistake. You chose to accept the store credit, which has since been issued, resolving this matter in full.
    Please also note that our product description clearly states that each mystery box may include non-vintage items, as our boxes are a curated mix of both vintage and modern pre-owned apparel. This information was fully disclosed at the time of purchase.
    Based on the resolution and our prior agreement, this issue has been successfully addressed and closed. ***** ******** * ********** ** *** ******** ******* *********** *** **** **********
    Thank you for your understanding.

    Customer Answer

    Date: 22/10/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *****

VIBN is NOT a BBB Accredited Business.

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