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Business Profile

Adjuster

Intact Insurance

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Intact Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Intact Insurance has 11 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 61 Customer Reviews

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    Review Details

    • Jacques B

      Date: 24/06/2022

      Jacques B

      Date: 24/06/2022

      Similar negative experience to others. Their file intake process resulted in a 45 min wait time on the phone but, frankly, no worst than many other companies - so I don't judge them on that aspect alone.
      Their customer service however, is nothing short of ****************** disgraceful. Calls and e-mails in relation to a motor vehicle accident claim were simply ignored - period. We ended up paying out of pocket because we were simply ignored and we needed to get our auto fixed.

      I don't go out of my way to warn others about this company, but if/when the issue of insurance comes up in a conversation, I will ask people if they utilize Intact and encourage them to review the BBB reviews and make up their own minds if they do. *************************************************************** *************************************************************** *************

      Intact Insurance

      Date: 11/07/2022

      We attempted to contact the customer regarding their concerns but after several attempts we were not able to reach them. The complaint remains unresolved until contact with the customer can be established.

      Jacques B

      Date: 12/07/2022

      In fairness to Intact, I did receive an (1) email and 2 calls from one of their supervisors and I only replied (via email) on 11Jul22 towards the end of the business day. I requested that Intact resolve my concerns by agreeing to release me from my ins contract with them early and without penalty. I will update if they do.

      *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** ******************** I've shared my personal views for others to make up their own minds.

      Regards.

    Intact Insurance is NOT a BBB Accredited Business.

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