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Business Profile

Collections Agencies

Transworld Systems Canada Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Transworld Systems Canada Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Transworld Systems Canada Inc has 5 locations, listed below.

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    Customer Complaints Summary

    • 194 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:26/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transworld Systems Canada Inc. on behalf of **** state that I owe $229.39. They will give me no details. they keep asking for personal information over the telephone, my date of birth etc. I never share any personal information over the phone. I asked them to send me a letter explaining details.

      I closed my account with **** 18months ago, and have a record showing I have paid the last amount that they billed me.

      I am being called repeated.

      Business Response

      Date: 26/09/2025

      Good day,

      After reviewing the complaint, the file is currently on hold the consumer should no longer receive  calls from TSI.

      We have requested the supporting invoices and balance letter to be mail out. Due to the Postal Strike, there will be a delay with the consumer receiving the documents.

    • Initial Complaint

      Date:19/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have gotten 19 calls in under one week about a debt that i know i have but do not have the time to call during the hours expected hours as i work *** ** **** ** **** ******* ****** ******* ** **** *** ****** ** **** **** ********** ***** ****** ****** **** **** **********. ** ** **** **** ******** * **** **** ** **** **** * ***** ****** ******* * ** *** ******* ***** ******** *** ** *** **** 

      Business Response

      Date: 19/09/2025

      Good day,

       

      All calls are in compliance with the collection act. Please be advised we are contacting you in connection with ***** regarding your outstanding account. Since you are unable to answer our calls, we will email you a notice letter to the email address you provided to BBB. 

       

       

    • Initial Complaint

      Date:17/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've asked this collection agency, on many occasions, to not call me cause they're not receiving any sort of payment from me. They kept calling me, so I blocked their number. They continued to call me from numbers out of Montreal, and Winnipeg. I blocked those numbers too. They just called me from another number that ISNT a 1-800 number. I live in BC and they keep calling at 8:30am Ontario time. Which makes it 5:30am BC time. They keep waking me up, then when I answer they don't say anything. But I know it's them cause I call the number back and Transworld systems answers everytime. * ***** ******** **** ** *** **** *** ***** *** *** ** ********* ***** ****

      Business Response

      Date: 26/09/2025

      Good day,

      After reviewing the complaint, the phone number in concern was removed from our records on September 16, 2025. The consumer should no longer receive calls.

      Please be advise the file remains outstanding in third party collections in connection to The City of Toronto. 

    • Initial Complaint

      Date:05/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ** *** ***** *********** many different numbers never leave message except in foreign language.
      Started after i got new phone number. **** *********** ****** **** ***** *** ******** *********** ********* ** *** **** ******* I called them back today only to find they have address ive never lived at on file. * **** ****** ** ****** ***** ***** ***** ***** **** ******* ******** ***

      Business Response

      Date: 08/09/2025

      Good day,

      After reviewing the complaint, all messages TSI leaves are either in English or in French, depending on the province consumers' reside in. The consumer has 5 files in our office related to the City of Toronto.

      To gather more information on these outstanding accounts in third party collection we urge the consumer to contact our office. The number to call is ###-###-#### *** ***** ** ***** ********* ********* ********* ********* *********

    • Initial Complaint

      Date:29/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They wont stop spam calling almost every day and they are also leaving about 4 voicemails per day that say "This is an important message for * ** *** * ***** ** ***** from Transworld Systems Canada Inc"

      Business Response

      Date: 29/08/2025

      At this time, we have located and identified your number as an incorrect contact, and we have updated our records as such.

      We apologize for any inconvenience this may have caused.

    • Initial Complaint

      Date:28/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid my account with **** **** through TSI, and they have not removed it off of my credit report. I would like this amount removed ASAP.

      Business Response

      Date: 29/08/2025

      Good day,

      After reviewing both the complaint and the account file in question, we would like to provide the following clarification:

      The payment on this account was received after the period in which reporting to the credit bureau had already occurred. As such, the collection item was correctly reported **** ** ********** **** *** ************ ***** *** ********** ****** **** ******* **** *** *** ********** ****** ************ ******* **** *** ** *** ****** ** *** ********** ** ****** ** ***** ******** *********** **** ** *** **** ********* ** *** ****** ********* *********

      Further, our records confirm that at no time did our office make an agreement or commitment to remove the collection item from the consumer’s credit report. The entry will remain and will follow the applicable limitation and retention period as prescribed by provincial law and credit reporting standards. Once that period has expired, the collection item will automatically fall off the consumer’s credit file without the need for further action by our office.

    • Initial Complaint

      Date:18/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent in a payment of 185.70 to settle an account in collections. When I called to notify of payment I was told that the account had been closed so no payment was needed from me to them!
      I requested my money back which I was told would be sent by mail. This was in July.
      I have spoken to a supervisor 2 times- the first time I was told the check was mailed August 1st. I have not received anything from them!
      I have recently been told another check has been sent August 7th. I still have not received my refund for the payment made in error.
      I’ve been waiting for my money back since July 7th.

      Business Response

      Date: 18/08/2025

      Good day,

      After reviewing the complaint, we are presently in active communications with the consumer via email in connection with the progress of her refund cheque.

       

    • Initial Complaint

      Date:18/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Getting calls daily, without a reason. I've checked my credit report with my bank and ****** ***** and owe noone anything.

      Business Response

      Date: 18/07/2025

      Good day,

       

      We have no records of phone number ###-###-####. Please provide the phone number in concern for further review.

    • Initial Complaint

      Date:27/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These people call me multiple times a day using a different phone number every time hoping they'll ***** me into answering. I don't know who they're looking for, but it isn't me *** *** **** ** ***** ******** ***** ***. It's been going on for months.

      Business Response

      Date: 27/06/2025

      At this time,
      we have located and identified your number as an incorrect contact, and we have
      updated our records as such.

      We apologize
      for any inconvenience this may have caused.

    • Initial Complaint

      Date:25/06/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last payment october 1,2023
      I am not liable for this collection it should be removed

      Business Response

      Date: 25/06/2025

      After reviewing the complaint, we are requesting for the consumer to email his proof of payment to **************** for further review.

      As of currently, the account is active and outstanding in collections.

      Customer Answer

      Date: 25/06/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** *****

    Transworld Systems Canada Inc is NOT a BBB Accredited Business.

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