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          Urbandale Construction Ltd has 1 locations, listed below.

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            Business ProfileforUrbandale Construction Ltd

            Home Builders

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            8 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers freehold townhomes, detached single family homes and bungalows, attached adult lifestyle townhome bungalows and condominium residences.

            Business Details

            BBB File Opened:
            1/10/1990
            Years in Business:
            45
            Business Started:
            1/1/1979
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of Registration #509 for this business, issued by Tarion Warranty Corporation

            These agencies may include:

            Tarion Warranty Corporation

            1145 Hunt Club Road

            Ottawa ON K1V 0

            877-9827466

            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            51
            Business Management
            • Mr. Richard Sachs, President/Owner
            Contact Information

            Principal

            • Mr. Richard Sachs, President/Owner
            Additional Contact Information

            Fax Numbers

            • (613) 731-0619
              Primary Fax

            Email Addresses

            Industry Tip

            BBB Tip: Find the right home builder for you

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            28/02/2024

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            Buyer Beware!We are left questioning the energy efficiency of Urbandale homes. Incandescent light bulbs are certainly not energy efficient. In our purchase agreement with Urbandale, it was clearly stated that all fixtures would be equipped with LED Bulbs. However, we discovered 28 incandescent light bulbs in our new home. We requested Urbandale to replace these bulbs with LED ones, as per the agreement. After several months of communication, this was Urbandales response:You would have had to report this issue on your ***. Unfortunately, the the family room (the chandelier), upstairs hallway chandelier, master bedroom chandelier, 4th bedroom light fixture were not reported on ***, due to this reason they will not be covered under warranty and will not be replaced.From this response, we infer that if Urbandale is not caught installing incorrect materials (like those incandescent bulbs) during the one-hour ***, they consider it acceptable? We didnt verify if all the wiring was copper behind the walls, as per the purchase agreement. Does this mean they could potentially install non-compliant aluminum wires or other hazardous materials? and claim we did not report those during the *** therefore this is our problem?
            Read More

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nancy P

            20/11/2023

            Urbandale does not stand by their construction. They do not do proper inspections. There were so many issues including improper HVAC throughout. Cabinets and fan installation they refuse to fix. The deficiencies list is huge and some important concerns that were not acceptable. Trying to get things that were done incorrectly fixed is an ongoing fight. They go back on their word and try to pass the buck to their cabinet company and electrical companies.

            Local BBB

            BBB Canada's Northern Capital Regions and Quebec

            BBB Reports On

            BBB reports on known marketplace practices.

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