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      Country
          Country

          Find a Location

          Mark Motors Group has 8 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Mark Motors Group

              611 Montreal Road Ottawa, ON K1K 0T8

              BBB Accredited Business
            • Mark Motors Group

              225 Marché Way Ottawa, ON K1S 5J3

              BBB Accredited Business
            • Mark Motors Group

              458 Montreal Road Ottawa, ON K1K 0V3

              BBB Accredited Business
            • Mark Motors Group

              269 West Hunt Club Road Nepean, ON K2E 1A6

              BBB Accredited Business
            • Mark Motors Group

              295 West Hunt Club Road Nepean, ON K2E 1A6

              BBB Accredited Business

            Business ProfileforMark Motors Group

            Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/3/1965

            Years in Business: 64

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Mark Motors Group has 8 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Mark Motors Group

                611 Montreal Road Ottawa, ON K1K 0T8

                BBB Accredited Business
              • Mark Motors Group

                225 Marché Way Ottawa, ON K1S 5J3

                BBB Accredited Business
              • Mark Motors Group

                458 Montreal Road Ottawa, ON K1K 0V3

                BBB Accredited Business
              • Mark Motors Group

                269 West Hunt Club Road Nepean, ON K2E 1A6

                BBB Accredited Business
              • Mark Motors Group

                295 West Hunt Club Road Nepean, ON K2E 1A6

                BBB Accredited Business
              BBB File Opened:
              1/1/1965
              Years in Business:
              64
              Business Started:
              1/11/1959
              Accredited Since:
              1/3/1965
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 2484-9197 for this business, issued by City of Ottawa

              These agencies may include:

              City of Ottawa

              110 Laurier Avenue, West

              Ottawa ON K1P 1

              613-5802400

              http://www.city.ottawa.on.ca

              Type of Entity:
              Corporation
              Number of Employees:
              78
              Alternate Business Name
              • Audi West Ottawa
              • Mark Motors of Ottawa (1987) Limited
              Business Management
              • Mr. Michael Mark, President
              Contact Information

              Principal

              • Mr. Michael Mark, President

              Customer Contact

              • Mr. Michael Mark, President
              Additional Contact Information

              Fax Numbers

              • (613) 749-4653
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying a used car

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              30/11/2021

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Date of Transaction: August 4th, 2021 After bringing my vehicle in for a routine maintenance service call, my vehicle sustained damages which destroyed the engine and left the vehicle immobile. The ACE system, which serves countless systems connected to the rotary assembly and overall function of the vehicle's mechanics, was damaged while In service at the **** **** ****** **** ******. I returned the vehicle to the dealership for a computer diagnostic to be done as is, at which point they deleted the computer trip memory. I believe this information was pertinent to establishing WHEN the damages first occurred. Once noticed, I requested they cease all work on the vehicle until I could speak with Mr. M***. After communications, Mr, M*** responded by forwarding the email to the General Manager and Service Manager for further assessments. After 60days of a lack of response from the dealership, I reached out to address the matter. At which point they refused to resolve the matter, refused to acknowledge the issue, and refused to repair the vehicle. Account# *****************
              Read More

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Barry A

              06/09/2023

              My wife leased a vehicle from Audi Ottawa in 2020. The dealership disclosed to me when purchasing the vehicle that there would be a lease buyout fee of $500 which I was fine with; however an Admin fee at end lease for $499 was not specifically mentioned. This is simply a cash grab as the guy I called at the finance company joked with me. This is no joke and very shady dealings. It was noted on the contract that there would be licensing fees and other official fees at lease end buyout. I am guessing they must consider this admin fee one of their official fees. They were upfront about the buyout fee and should of emphasized at the beginning of the lease that there would be a $499 admin fee. Very unhappy with this dealership.

              Local BBB

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