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Business Profile

Roofing Contractors

FANATTICS INC.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contacted fanattics (formerly ********* *****) in 2019 to do our roof shingles. Everything seemed fine until last year when our shingles started to fall off the front of our house causing two massive leaks in our garage. ******* came out to inspect and replace a few of the fallen shingles and told us that it likely failed due to a “manufacturer defect” and charged us an additional $150. A structural engineer has since advised us that the shingles are in fact improperly installed. The recommended number of nails and placement of nails was not adhered to in the installation process. ******** *** pictures of the missing shingles as well as a diagram of the recommended install pattern as well as a picture clearly showing the nail pattern used on the fallen shingles is not to spec given the slope of the roof. We spent a lot of money with them and were told the work would be guaranteed for 10 years. We have been trying to call them to help us for 4 month and are yet to have the call returned.

    Business Response

    Date: 19/06/2025

    Dear Client,

    Thank you for reaching out, and please accept our sincere apologies for any inconvenience caused.

    Since the time of your installation, our company has undergone a rebranding and now operates exclusively as an attic insulation service provider under the name FanAttics. As part of this transition, our contact information—including phone numbers and email addresses—has changed. We’re glad you were able to reconnect with us.

    Although roofing services are no longer part of our core business, we take great pride in the quality of our past work and remain committed to honoring our warranties. In your case, we have already visited the site and addressed the issue. A few nails were found to be slightly out of alignment with the manufacturer’s installation specifications, and we have since rectified this. We’re pleased to confirm that the majority of your roof meets or exceeds standard building codes and installation procedures.

    We value your trust and hope this reinforces our continued commitment to service, both past and present. If there’s anything further we can assist you with, please don’t hesitate to contact us.

    You can now reach us directly at ###-###-#### or by email at ****@*********.ca.

FANATTICS INC. is BBB Accredited.

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